Providing top tier support to other emergency managersPracticing effective communication while in disaster zonesImproving relationships with survivors and other agenciesBuilding trust to ensure the safety of others around meManaging communication and other IT equipment during emergencies.

Dedicated specialist for select customers.Provided quick turnaround solutions for customers network and security solutions.Consulted on new product launch for customer network deployment.Supported voice and VoIP issues with configuration and troubleshooting.Assisted where business needs were required.

Supported hosted Cloud and on premises Firewalls.Utilized analyzer tools to investigate blocks and traffic flow.Demonstrated IPSEC and SSL termination knowledge.Processed Event Monitoring and Incident Response tickets.Created and removed policies for firewalls. Issued and revoked authorization for VPN clients.Utilized VM-Ware Velo products for supporting SD-WAN clients.Supported CATO SASE cybersecurity solutions

Supported customers SD-WAN networks that used Fortinet firewalls and Wireless Network SDN.Assisted others on the team with diagnosing issues in CLI and GUI based interfaces.Used knowledge of Cisco commands to support their Adtran routers at customer locations.Engaged and partnered with the Local Exchange Carriers of customers to diagnose Data and Transport issues.Collaborated with multiple teammates and vendors to find and complete challenges presented by customers.Built Trust with demanding customers and resolved issues presented.Utilized and supported Cyber Security operations with customers and equipment.

Volunteer Servant leadership Fostering and mentoring new and existing membersGaining relationships with state government organizations and non-government organizationLead training of members for being prepared.Utilization of the Four C's: Communication, Coordination, Collaboration, and CooperationCoordinated logistical documentation for disaster events.Logged and sorted disaster trailer for instant readiness.

Ensured operational readiness for over 380+ locationsUsed SolarWinds Service Desk to receive and create tickets and solutions. Provided leadership to those in need of a guide for operational guidance. Composed messages to inform users of potentially crippling Social Engineering AttacksMitigated outages without end user interaction or being aware of the incident happening.Utilized multi device networks including Cisco, Ubiquiti, HP, MIST, Cradlepoint.Worked with multiple Network Operation Centers for Cellular/LTE and enterprise networks.Troubleshooted Wi-Fi and LTE Pico devices that provided service for over 100+ locations.

Assist with all sales and generating revenue.Maintain store operations and cleanliness.Use rising problems and build solutions for customers and fellow coworkers. Lead training operations for new employees in store.

Key holderExpert Sales For the Un-CarrierRanked 2nd out of 1000 within the company for October 2020. Increased revenue with providing exceptional customer service.Assisted with training new staff.Built trust with fellow stores while assisting them during staffing needsAchieved sales and provided aid to achieve store goals.Became interim manager for two stores in times of need.

Actively engaging with clients to learn how they integrate technology within their lives. Gave recommendations to clients for different forms of technology. Increased profits for my department by creating plans for different goods.

Preformed installation of LTE and WI-FI based equipment to provide service to clients location. Troubleshooted network connectivity issuesAssisted clients with over the phone support.Helped clients with placement of networking equipment. Preemptively replaced old or failing hardware

Performed quality customer serviceDedicated Technical Specialist for Android devicesAssisted customers with issues on their networked devicesCreated new work plans to help with efficiency of teamwork. Reworked customer networking to ensure a higher gain of business.Worked closely with the team to create an efficient environment.Developed efficient ways for clients to build a better home network. Ensured a well informed clientele at the end of every transaction

Tested software to check for vulnerabilities for our clientsInstalled and maintain software and hardwareQuickly and accurately provide customer assistance to possible crippling software/network problems. Executed rapid deployment of software and hardware to critical areas.Repair and serviced instant printing services.Visited and called varying locations to ensure proper inventory and sales.