Dispatcher
Current
Oct 2022 - Present
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Scott Watson Email & Phone Number
IT Service Delivery Manager with a successful record for development, integration and administration of advanced systems and applications to meet organizational and user needs.
at
RoadOne IntermodaLogistics
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✓ Verified May 2026
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Current company
Role
IT Service Delivery Manager with a successful record for development, integration and administration of advanced systems and applications to meet organizational and user needs.
Location
Greater Chicago Area, United States, United States
Company size
Who is Scott Watson? Overview
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Quick answer
Scott Watson is listed as IT Service Delivery Manager with a successful record for development, integration and administration of advanced systems and applications to meet organizational and user needs. at RoadOne IntermodaLogistics, a company with 283 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Scott Watson.
Scott Watson previously worked as Dispatcher at Roadone Intermodalogistics and Customer Service Representative at Roadone Intermodalogistics. Scott Watson holds Associate Of Science - As, Computer Electronics from Control Data Institute (Chicago).
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RoadOne IntermodaLogistics
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Profile bio
About Scott Watson
My positions as a Business Partner Channel Support Specialist, Service Delivery Manager, IT Technical Support Specialist and IT Field Engineer have required technical acumen, effective client communication and execution of viable solutions in both remote and on-site settings. My achievements as Service Delivery (IT) Manager with Walgreens include:> Designed the floor layout, ordered equipment and participated in the buildout of a new hardware repair center, completed within budget and a three-month deadline.> Established new procedures and best practices for final testing and QC/QA at the repair center, successfully increasing nationwide SLA compliance to +90%> Instituted a three-month new hire training program that boosted employee performance and was adopted by other Walgreens areas throughout the U.S.> Averaged zero work tickets or IT issues on opening day for new stores by implementing an inspection and testing checklist for all systems.> Successfully maintained continuity of pharmacy services following a tornado that had hit a store by partnering with construction and HQ teams to arrange a temporary field pharmacy.
Listed skills include Customer Service, Management, Leadership, Team Building, and 12 others.
Current workplace
Scott Watson's current company
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Roadone Intermodalogistics
8 roles
Scott Watson work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Manage accounts ensuring the needs of the accounts are met, updating vital data to accounts making sure deliveries are completed. Administer daily status reports to upper management and customers using excel, including billing of proper business usage. Daily communications with customers, customs brokers on relevant issues and resolutions.
Aug 2020 - Nov 2024
Owner
CurrentConsult with clients to design proper coverage of systems. Design layout of cameras, access control, Wi-Fi devices and other security solutions. Install systems to the design specs and instruct customers in the proper operation.
Jan 2020 - Present
Cabinet Installer
Nov 2019 - Jan 2020
Business Partner Channel Support Specialist
Fulfilled a 16-month position to administer hardware service contracts for clients across the U.S., including troubleshooting/repairs and various reporting solutions within contract terms.* Rewrote and streamlines sales data reports and other reports/spreadsheets used by IMB and its business partners.* Ensured timely delivery of contracts to business.
Oct 2017 - Feb 2019
Service Delivery Manager
Provided leadership and direction to a team of 33 IT technicians across two operating divisions, facilitating 24/7/365 coverage of break-fix tickets, installations and special projects for 270 stores, along with remote technical support for ~6,000 business locations nationwide.* Planned and coordinated the installation, configuration, testing and.
May 2000 - Oct 2017
It Technical Support Specialist
Member of a support team performing remote troubleshooting for all retail stores and SmartConnect clients nationwide. Evaluated and resolved service issues for all hardware and software systems, i.e. Kronos, AS400, and numerous servers, printers, alarm systems and other peripherals.* Accurately identified user problems by analyzing information provided by.
Jun 1995 - May 2000
Information Technology Field Engineer
Provided technical support and hardware/software services to users across hundreds of Walgreens store locations, including AS400, CCTV, Bosch &Ademco Alarms, IBM POS, PCs, servers, satellite, telephony and Telxon systems. Accountable for resolving user problems both remotely and in-person while optimizing system performance and reliability.
Apr 1991 - Jun 1995
Team & coworkers
Colleagues at RoadOne IntermodaLogistics
Other employees you can reach at roadone.com. View company contacts for 283 employees →
DC
Douglas Craik
Colleague at Roadone Intermodalogistics
Snohomish, Washington, United States, United States
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JC
James Clifford
Colleague at Roadone Intermodalogistics
Darien, Illinois, United States, United States
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JA
Jamal Ahmed
Colleague at Roadone Intermodalogistics
Philadelphia, Pennsylvania, United States, United States
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CB
Cheryl Bartley
Colleague at Roadone Intermodalogistics
Clyo, Georgia, United States, United States
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RL
Rod Lear
Colleague at Roadone Intermodalogistics
Corona, California, United States, United States
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TR
Thomas Robinson
Colleague at Roadone Intermodalogistics
Chino, California, United States, United States
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RC
Raquel Coney
Colleague at Roadone Intermodalogistics
Savannah, Georgia, United States, United States
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AM
Alan Mccutcheon
Colleague at Roadone Intermodalogistics
Argyle, Texas, United States, United States
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TW
Tony Williams
Colleague at Roadone Intermodalogistics
Ocoee, Florida, United States, United States
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KD
Kevin Duffey
Colleague at Roadone Intermodalogistics
Detroit Metropolitan Area, United States
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Douglas Craik
Colleague at Roadone Intermodalogistics
Snohomish, Washington, United States, United States
View →
JC
James Clifford
Colleague at Roadone Intermodalogistics
Darien, Illinois, United States, United States
View →
JA
Jamal Ahmed
Colleague at Roadone Intermodalogistics
Philadelphia, Pennsylvania, United States, United States
View →
CB
Cheryl Bartley
Colleague at Roadone Intermodalogistics
Clyo, Georgia, United States, United States
View →
RL
Rod Lear
Colleague at Roadone Intermodalogistics
Corona, California, United States, United States
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TR
Thomas Robinson
Colleague at Roadone Intermodalogistics
Chino, California, United States, United States
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RC
Raquel Coney
Colleague at Roadone Intermodalogistics
Savannah, Georgia, United States, United States
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AM
Alan Mccutcheon
Colleague at Roadone Intermodalogistics
Argyle, Texas, United States, United States
View →
TW
Tony Williams
Colleague at Roadone Intermodalogistics
Ocoee, Florida, United States, United States
View →
KD
Kevin Duffey
Colleague at Roadone Intermodalogistics
Detroit Metropolitan Area, United States
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2 education records
Scott Watson education
Associate Of Science - As, Computer Electronics
Control Data Institute (Chicago)
Managementor Certificate
FAQ
Frequently asked questions about Scott Watson
Quick answers generated from the profile data available on this page.
What company does Scott Watson work for?
Scott Watson works for RoadOne IntermodaLogistics.
What is Scott Watson's role at RoadOne IntermodaLogistics?
Scott Watson is listed as IT Service Delivery Manager with a successful record for development, integration and administration of advanced systems and applications to meet organizational and user needs. at RoadOne IntermodaLogistics.
Where is Scott Watson based?
Scott Watson is based in Greater Chicago Area, United States, United States while working with RoadOne IntermodaLogistics.
What companies has Scott Watson worked for?
Scott Watson has worked for Roadone Intermodalogistics, Smart Connect, Wood Street Cabinet Inc., Ibm, and Walgreens.
Who are Scott Watson's colleagues at RoadOne IntermodaLogistics?
Scott Watson's colleagues at RoadOne IntermodaLogistics include Douglas Craik, James Clifford, Jamal Ahmed, Cheryl Bartley, and Rod Lear.
How can I contact Scott Watson?
You can use AeroLeads to view verified contact signals for Scott Watson at RoadOne IntermodaLogistics, including work email, phone, and LinkedIn data when available.
What schools did Scott Watson attend?
Scott Watson holds Associate Of Science - As, Computer Electronics from Control Data Institute (Chicago).
What skills is Scott Watson known for?
Scott Watson is listed with skills including Customer Service, Management, Leadership, Team Building, Microsoft Excel, Training, Microsoft Office, and Troubleshooting.
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