Principal Solutions Architect
Current- I work cross-functionally with sales and success teams to position success paths for our prospects and customers via Zendesk Sell product and technical solutions offerings.- Serve as a customer advisor and recommend custom solutions and services that are useful to contribute to the customer experience through our product.- Define, design and implement Technical roadmap for enterprise accounts.- Lead technical aspects of discovery and delivery of integrations and customized solutions built for Sell’s customers across all segments- Responsible for subject-matter expertise of integrations, technical solutions and implementations for Sales processes- Gather requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers-Define and document customer needs as well as design Solutions using Zendesk product and platform architecture-Present and interacting with customers including senior stakeholders/ C-Suite as needed to showcase custom solutions and proposals- Responsible for strategy and execution of complex data migration of Zendesk’s customers- Working closely with the other members of the Customer Success team to capture and provide channeled feedback about features and solutions back to Product and Technical Professional Services team.- Build sales domain expertise across multiple industries and create artifacts around standard methodologies of using Zendesk’ products across those industries
