Scott Ramsay Email & Phone Number

Glasgow, Scotland, United Kingdom

- Design, build and implementation of regular MI and operational management practices within Customer Services function, enabling data driven decision making and prioritisation.- Creation of demand-led headcount plan and engagement with HR and Finance partners to formulate a 3 year budget outlook.- Rebuild of data sources and creation of reports and tools.

- Responsible for determining resource requirements for stand up of a green-field Operations business to service major new client.- Providing consultancy support on operating model design decisions to optimise organisational efficiency.- Partnering with client organisation to obtain historic data and remediate data quality issues.- Establishing process.

- Co-ordinating plans for organisational redesign, including quantifying financial impacts, liaison with HR on people impacts and presentation of consolidated design to Finance Executive.- Ownership of Finance budget forecasting for acquisition transaction delivery, securing buy in from CFO and aligning with Programme Office.- Process improvement and.

Edinburgh, Scotland, United Kingdom

- Developing ‘As Is’/’To Be’ process flows for a large Financial Services company in support of technology transformation and new client bids / onboarding.- Design and build of automated data extracts to codify entire suite of maps into a centralised data repository.- Creation of a process metadata repository to extract and align key features across the.

Edinburgh, Scotland, United Kingdom

- Accountable for planning and scheduling application migrations in a complex technology environment with multiple dependencies.- Designed, built and implemented data storage and analysis environment including automation of reporting and driving data quality on c.200 applications in scope.- Developed dynamic scheduling tool incorporating multiple.

- Responsible for forecasting and resource planning for contact centres across EMEA and APAC regions and working with HR / Finance partners and senior / executive stakeholders to agree and implement the plans.- Identifying opportunities to drive efficiency through complex data analysis and partnering with project teams to deliver results, including a.

- Built a brand new team of c.30 heads in UK / India to provide application and user system access support to Williams & Glyn bank post separation from RBS.- Responsible for design of operating model, ensuring efficiencies delivered, risks of stand up mitigated, and team fully prepared to provide support from Day 1.- Partnered with project delivery team to.

- Engaged to stand up the Performance Reporting function for newly created business within RBS- Built Management Information framework to align Performance Reporting with strategic business goals, providing clear line of sight through the business.- Worked with business functions across Payments to define Key Performance Indicators and reporting.

- Leading a team of 30 Operations Management experts responsible for driving Capacity Management practices through a business of 20,000 staff.- Led the design of the Operations Capacity Management (OCM) methodology and rollout approach. The methodology was benchmarked by an external operations management consultancy / solutions provider and regarded as.

- Drove focus on holistic approach to forecasting Operations demand – emphasising importance of relationship building.- Managing difficult stakeholder relationships – moving from combative to collaborative engagement.- Successfully managed people impact of major restructure – maintaining morale during a difficult change period and taking on responsibility.

Edinburgh, United Kingdom

- Providing analysis in support of Target Operating Model projects- Supported migration of work to Global Hub India – defining and implementing transitional MI framework.- Built strong relationships with Business Planning Heads across the Operations business.- Supporting business planning and budgeting processes through analysis of resource and capacity.

Edinburgh, United Kingdom

- Providing analytics and insight to Managing Director, Manufacturing Operations through presentations and briefing documents for cross divisional and external meetings.- Key role in challenging business performance on behalf of Managing Director.- Preparing input for Group Chief Executive briefing sessions, challenging business performance and monitoring.