Scott Rawlings Email & Phone Number

United States

North Carolina, United States

- Collaborated with department leads to enhance customer experience and streamline internal processes.- Developed leadership processes and tools for pipeline and escalation management.- Enhanced Salesforce reporting for accurate pipeline management and issue identification.- Managed and resolved all escalated customer issues consistently with Sunrun.

Utah, United States

- Trained and coached construction professionals to improve productivity and SLA adherence.- Managed financial records and maintained strong relationships with internal and external stakeholders.- Successfully managed escalated situations with customers on behalf of the Home Upgrades organization.

- Conducted daily assessments of A/R aging reports to promptly identify delinquent invoices necessitating immediate attention.- Provided comprehensive training and coaching to elevate team performance.- Spearheaded process enhancements to enhance the overall customer experience and drive improved collection rates.- Collaborated with Sunrun Customers to.

Utah, United States

- Directed day-to-day operations of the Customer Success Team, overseeing productivity, workflow optimization, goal attainment, and performance management.- Curated an extensive knowledge base encompassing products and services specific to my assigned regions, fostering informed decision-making and enhanced customer interactions.- Diligently addressed and.

Utah, United States

- Assisted customers with sales processing, both over the phone and in-store, and proficiently addressed order processing errors to prevent order cancellations and returns.- Led the Customer Service team in monitoring overall metrics, including Net Promoter Score (NPS) and service quality.- Efficiently conducted returns and exchanges, ensuring a seamless.

Utah, United States

- Oversaw the cultivation of all organisms, ensuring a safe and clean testing environment, and provided training for new employees.- Managed all client interactions, including test scheduling, progress updates, and resolution of customer concerns.- Held certification to conduct Acute and Chronic Toxicity Testing in accordance with Nelac Standards.