Over see all aspects of Operations, including staffing, hiring, advancing shows, working with caterer, Food and Beverage, Production,and Security.

Responsible for overseeing and managing all aspects of food and beverage operations, including budget management, team leadership, customer service, menu design, and compliance with health and safety regulations, for a 2000 seat music Venue.

Creative Alliance of Baraboo (CAB) Theatre is a not-for-profit theater company bringing a wide variety of inspired theater to the public.

Worked with teens on peer to peer theater dealing with teen issues including, self harm, teen pregnancy, drug use, bullying, and other social issues

Manage day to day operations and staffingProvides disciplined leadership including setting clear expectations.Follows the weekly Playbook process to develop and prioritize action plans with timely follow up.Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.Executes customer focused strategies, policies and programs.Selects, develops and manages performance of individuals and team, measured by appropriate performance reports.Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.Executes the client’s (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.Ensures consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective completion of:-Employment compliance and retention-Selling skills and processes including selling tools-Recruiting, staffing and scheduling to meet LRQ scheduled vs. worked requirements with intense focus on nights and weekends-Business Literacy, Assortment Accuracy, Take it Home Today, Display Disposition/Floor Sample processes-Floor sets and resets(Adjacency changes, POG’s, MSP)-Pricing accuracy (ad sets, markdown, clearance)-Protection Agreement and Merchandise Replacement Agreement opportunities-Training completion and associate role playing-Employee communication and recognitionFocuses and invests time on customer facing activities including selling and operational support processes.Monitors and proactively addresses outliers in customer satisfaction, sales, profit margin, operation process, and compliance against plan or established standards including unit integrity and seasonal merchandising.

Rave Entertainment provides quality audience experiences in the forms of dinner theater, staged radio performances and interactive mysteries. We work in conjunction with restaurants, corporations and theatrical venues.

Front of the House Manager 2005-2006Exceed industry standards for customer serviceMaintain and input of daily numbers using exelRecruit, train and development of Front of the house employees.

All staffing of both front and back of the house employeesMaintain all employment and payroll recordsExceed company profit goalsDevelop business plan for profit

Maintain staffing levels of both front and back of house employeesMaintain a positive P&L statementMonthly Inventory