Scott Settle Email & Phone Number

Denver, Co, Us

Broomfield, Colorado, United States

Monitored circuits and DACS for utilization, errors, and stability, and resolved issues across multiple carriers.Tested IP and transport circuits of varying protocols and capacities (i.e., Ethernet, DS0, DS1, DS3, OC's), utilizing a variety of equipment (e.g., Cisco, Adtran, Eastern Research, Acterna T-BERD).Provided white glove support for network impairments, extending support even beyond the DMARC, and tailoring communications to suit the technical proficiency of each customer.Managed circuit installation and turn-up testing in concert with LEC and IXC partners.Programmed Cisco equipment for dedicated internet access (DIA) and point-to-point services.

Led cross-team responses to high-impact issues—including several company-wide service disruptions—by coordinating with internal and external groups, earning client trust from management to C-level.Wrote and shared informative and timely client updates about ongoing outages and response efforts.Documented incident response and recovery efforts in postmortem reports, detailing root-cause analysis, impact assessment, and post-incident remediation steps.

Enforced strict protocols for creating accounts and granting permissions, ensuring HIPAA compliance.Maintained user account access for 175 programs (e.g., ABS, Active Directory, Citrix, MC400, Novell).

Diagnosed and resolved computer support issues for users from a broad range of technical backgrounds.Promoted quickly in recognition of strong technical skills and positive client feedback.