Scott Shoop Email & Phone Number

Milwaukee, Wi, Us

United States

• Manage $81 million producer input financing programs. • Provide direction and oversight of accounts receivable and collection activities reporting results to the board of directors. • Negotiate complex legal collection issues through the write off process and manage relationships with secondary collection vendors. • Responsible for underwriting and monitoring credit limits to consumer and commercial clients. • Develop and support the credit and Agri-finance Specialist team.

• Responsible for the management and growth of a $15 million agricultural loan portfolio.• Analyzed financial information to make risk-based loan decisions.• Assembled and presented loan packages to loan committee for discussion and approval.• Developed customer base and implement plans to meet customer goals and identify additional products that benefit the customer.• Negotiated work out plans for complex agronomy collection accounts.• Managed the collections and credit of 7 FS locations in SE Wisconsin.• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments to quickly resolve disputes and advance payments.• Handled all collection, legal, and bankruptcy accounts; assisted in legal matters such as trial, preference action claims, mediation, small claims court, arbitration, post-trial judgments, and bankruptcy.

Bloomington/Normal, Illinois Area

• Managed a vehicle loan/marine/RV/powersports portfolio of over 500,000 accounts totaling $8.5 billion in assets.• Implemented pricing strategies to increase loan production by 20% while exceeding ROA expectations.• Created strategies to develop and expand the Marine/RV portfolio, which resulted in a 45% increase in production in one year and diversified the overall vehicle collateral mix.• Led a team of product analysts that managed all components of the portfolio. • Prepared program operating budgets, budget reports and other financial performance reports for multiple departments.• Managed vendors, services, processes and cross functional teams to develop the online vehicle loan platform.• Analyzed the impact of operational and organizational changes and developed plans to optimize efficiency and drive results.• Designed the financial model for new business units.• Identified $12 million in revenue opportunities by collaborating with distribution partners.• Recognized an opportunity for a $2 million annual reduction in Call Center expenses.• Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.

Bloomington/Normal, Illinois Area

• Developed and implemented strategies to manage net charge-off below budgeted amounts on the vehicle and home equity portfolios.• Created reports on deteriorating trends and fiscal year-end losses.• Documented business processes and analyzed procedures to ensure that they would meet changing business needs.• Assessed the impact of current business processes on users and stakeholders.• Trained and directed 150 new hires during department orientations.• Researched industry competitors and compiled detailed analysis data.• Investigated and resolved customer inquiries and complaints in an empathetic manner.• Scheduled staff shifts to cover peaks and lulls in customer inquiries.• Followed-through on all critical inter-departmental escalations to increase customer retention rates.• Devised and published metrics to measure the organization's success in delivering world class customer service.• Complied with regulatory requirements, including FDCPA, SCRA, the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act.

Bloomington/Normal, Illinois Area

- Directed all phases of technology projects, from requirements to post implementation support.- Developed executive presentations and reports to facilitate project evaluation and processimprovement.- Implemented a set of comprehensive tracking processes to monitor project performance.- Worked directly with various internal departments including IT, Legal, and Compliance to achieve buy in.- Designed the financial model for a new business unit.- Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.- Implemented client training (business and technical) and supervised software integration.- Credited for playing key role in generating over $2 million per year in revenues.

Bloomington/Normal, Illinois Area

- Compiled database of loan applicants' credit histories, corporate financial statements and otherfinancial information.- Determined Credit worthiness of applicants based upon the Company's credit appetite.- Provided excellent customer service to customers that fell behind on their lease payments anddeveloped creative solutions to resolve customer's financial issues.

Bloomington/Normal, Illinois Area

- Maintained friendly and professional customer interactions.- Decisioned loans submitted by local dealerships.- Developed relationships with local dealerships to cultivate additional business opportunities.- Created loan packets for the Bank's board of directors on customers whose loan exposure to the bank exceeded $1 million.- Created quarterly reporting on the commercial lending portfolio for board review.- Performed end to end collections on delinquent consumer accounts through repossession/foreclosure and remarketing.