Scott Sims Email & Phone Number

Irvine California

Provide technical support for the customer base by phone, email and fax. Troubleshoot customer issues to resolution or escalate to engineering. Thoroughly test Kelley Blue Books proprietary software (KPO, Quick Values and Syndication) and KBB.com for proper functionality and defects after data release. Research defects and provided accurate reporting to document and determine solutions. Work with our Data Syndication team to troubleshoot and resolve customer data API (programming) issues. Provide technical support for Web Service issues (SOAP). Work closely with Data Production and Engineering to resolve customer, vehicle value and configuration issues. Authored many technical documents including the entire Karpower knowledge base. Also have worked with Ad Operations to QA live ads and with the web team on KBB.com.

Mission Viejo California

Work directly for the owner of PCPG supporting customer requests as needed. PCPG has a wide client base and support their individual needs such as the installation/configuration of software and hardware. Services like complete system diagnostics, data backup, antivirus detection and removal are also supported.

Irvine California

Responsible for the support of all satellite office PC’s, network, peripherals and installed software. Troubleshoot users reported issues to resolution

Orlanda Florida

Served in the capacity of store manager for CompuSave. CompuSave was a retail store, which built for sale Pentium II, Pentium III and AMD computers. Also offered technical support