I am a driven, hardworking and professional IT Service Incident Manager. I have a proactive, service orientated mindset which allows me to have great customer focus in everything I do. On a day-to-day basis I efficiently problem solve and drive incidents within my current role, which ensures there is minimal impact to the business. Whilst clearly and efficiently communicating with key stakeholders, including directors. My skills and experiences allow me to provide effective and consistent service to ensure E2E resolutions and stakeholder SLA’s are achieved.