Scott Smith Email & Phone Number

Atlanta, Ga

Provide network and help desk support in a multi-network, remote support enabled environment. Received, triaged, and worked support issues from the Northrop Grumman Global Network, CDC Federal network, and multiple internal development and research networks.- Served as primary on-site technical resouce for all technical support issues for Northrop Grumman equipment and ~ 175 users- Troubleshoot Level I and II hardware, software, and networking issues in support of Northrop Grumman developers supporting the Centers for Disease Control and Prevention- One of two technicians responsible for servicing a user population in excess of 400 users directly, with password and system access support for an additional 800 offsite users- Imaging, set up, and support of desktops and laptops- Software installation and troubleshooting- Network and desktop printer set up and support- Blackberry set up and support- Training room and conference room hardware support and scheduling- General system and Active Directory administration of users, groups, and computer accounts- Assisted with weekly backup process- Assisted Senior Network Engineer in buildup and tear down of server racks and networking closets including installation and movement of servers, security montioring, various networking, and battery backup equipment

Marietta, Ga

Served day-to-day customer needs in both business and home environments. Built and supported PC's and servers for various clients. Provided troubleshooting of software, hardware, and network issues. Worked with HyperActive Technologies in support of corporate Zaxby's locations throughout the southeastern US.