Managed the program with dedicated oversite of five service lines which in include, Security, Contracts, 3rd party software, Application, and database migrations. The program includs migration and transformation of services from an on-premises data centers to AWS Cloud. Implementing cloud cost optimization following the transformation and managing in steady state within the Cloud Center of Excellence.Key Contributions:• Manage the business relationship with the account delivery organization including the introduction of the cloud transformation objectives and expectations• Engage with the specialists within the cloud services provider and required third party suppliers to align the services required for the cloud transformation and ongoing support• Align with the delivery teams to map out application migration strategy including resource planning to align with in-flight projects• Managed the financials for the data center migration and transformation to AWS Cloud• Manage the transformation team of project managers over the server, database, and application migrations into AWS Cloud• Implement and Manage Cloud Cost Optimization to reduce AWS Cloud consumption expenses by 45%

Directed the program management office for the IT portfolios and projects for automotive industry clients. Worked with client executive level leadership to align project governance with the corporate direction. Responsible for the overall budget for all project delivery. Aligned with the contract pursuit teams to include new lines business into the existing master services agreement, also ensured design and integration of the new services properly align with account delivery services.Key Contribution:• Partner with the client as the business relationship manager to ensure IT is aligned with client business objectives and meets and exceeds client expectations• Work directly with the client CIO and leadership team to maintain consistency within the IT infrastructure • Sell and align new services from the company offerings based on client business needs• Ensure projects stay in line with the portfolio and business objectives by evaluating them for feasibility• Ensure projects are prioritized and grouped into the appropriate programs to track interdependencies and eliminate conflicts • Manage resource allocation in a heavily matrixed environment and supervise, train and mentor project managers and delivery team members• Perform financial management for projects and programs• Maintain and enforce standard processes, procedures, and methodologies • Manage communications with internal and external client executive leadership• Perform account delivery management, including daily operational support of all IT services for data center, applications, and end user compute • Work with the legal teams to implement contract updates within the master services agreement to include newly sold products and services

Participated in the development and deployment of nonstandard service request management delivery offering. Worked with a team to create process work flows and integration into the service request workflow tool (Aries). Established the processes and integration into the standard services offering. Including the request triage process for complexity, pricing. creation of the statement of work and routing to the program management office for project delivery assignment.Key Contribution:• Successfully led the Service Request Management (SRM) Core Team and managed all aspects of Service Demand Management for client requests outside of the base contract services, including primary escalation and problem resolution for all SRM activities. Functioned as Single Point of Contact for HPES account leadership delivery staff and the client• Provided executive reports related to client service level agreements and deliverables to both internal and client audiences• Participated in sales pursuits, contract issues, and client issues related corporate activities• Managed Non-Standard Service Requests ranging from two hundred thousand to six million dollars. Analyze requests to determine business requirements and feasibility of the request. Define detailed requirements for the request. Assign project managers and create the project teams. Manage all financial aspects of the request including procurement and costs for all required resources. Monitor each project to ensure all milestones are met and ensure all contractual service level requirements are met• Recommended and assisted in the implementation of process improvement and cost reduction strategies• Functioned as the Service Request Management Implementation Program Lead for new accounts in the US and Canada, including accounts in the Transportation, Manufacturing, and pharmaceutical industries

Directed cross-functional support team across midrange services group to develop and deliver technical advancement initiatives. Spearheaded comprehensive technology upgrade project, simultaneously managing the transition of services from HP, IBM, and CompuCom from and to EDS as part of General Motors ending their sole source agreement with EDSKey Contribution:• Successfully managed over a dozen large projects using the Project Management Institute standards• Managed the deployment of Microsoft Software Management Server (SMS) and transitioned the operational support from Microsoft Active Directory software distribution to SMS for +3,000 servers and +25,000 clients• Managed the transition from vendor supported platforms to the client’s custom configuration on Windows 2003 Servers and Active Directory configuration for +25,000 clients• Created new sites using the standards and custom configuration for joint ventures, including setting up the network, servers, and securing the environment to manage communication with client and the Joint Venture Corporation to protect intellectual properties• Led the training and communications for the Quality Management System for the Change Management Team, validating that all controlled documents were up to date and met the ISO: 9001-2000 guidelines and conducted internal audits for compliance and understanding of required processes