As Director of RCM my main roles circled around everything having to do with billing. With the highest responsibility on establishing, conducting, and maintaining an RCM department that would provide billing services for companies moving to MeasurePM (MPM) who offloaded their billing responsibilities to us. The role rapidly expanded to an overarching consultation and collaboration with the C-suite team and all departments in guiding the platform in all facets, not just billing, in the right direction.

Account manager for 1.5 million in billing per month across multiple providers. Responsible for billing, all AR, insight and billing strategy development and implementation with BCBA's and Owners. Managing a team of 8 and executing on time and proactive follow up and accurate reporting to customers.

Billing/Payroll- Maintain oversight on weekly billing in addition to conducting monthly thorough audits to recoup lost funds, mistakes in billings, overages, and discovering system/manual errors.- Work in conjunction with the Accountant to brainstorm beneficial reporting and analysis of the cost effectiveness of an employee’s time and billable vs. unbillable time.- Appointed head of a team that transitioned Payroll/HR systemsAdministrative- Work with insurance affiliate, and Program Managers to negotiate and successfully overturn appeals resulting in fulfillment of full authorization or an increase above the partial denial.- Successfully designed and implemented a system which reduced the amount of users necessary for our Box.com account- Cross trained office staff to help keep up effectiveness during PTO, vacations and times of need- Collaborate with the Assistant Director and Case Managers to formulate a more thorough and precise checklist for authorization reporting.- Hold bi-weekly project update calls with the Clinical Director.- Headed a team to research, design, edit, order and coordinate delivery of shirts, business cards, printed promotional material, floor banners and stickers for the companies first expo under a new name.

Billing- Conducted lengthy billing audits which provided numerous corrections and resulted in retroactive payments for unbilled OT, ST and BCBA sessions that had been overlooked by the previous office manager- Successfully revamped the billing process, reducing the chance of manual error greatly and increasing effectiveness and efficiency while maintaining compliance.- Noticed trends within billing and effectively strategized with BCBAs, Schedulers and OTs to utilize the entirety of the authorization, maximizing potential income.- Effectively communicated and informed CBS clinical staff of pertinent billing codes and guidelines in order to make them aware what could be utilized as billable time, that previously had gone unbilled.HR/Administrative- Worked in conjunction with the Family Coordinator to ensure NOBs were run and the onboarding of clientele ran smoothly.- Built from the ground up, a recruitment system and organization which resulted within a stretch of 7 months bringing onboard over 25 Therapists, 1 Accountant, 1 Marketer, and 2 HR Office Managers- Redefined and implemented strict deadlines and guidelines for authorization reporting and submissions, producing a smooth transition from one auth to the next and ensuring the submission included all necessary and relevant information.- Researched and communicated with expo opportunities and events in order to advertise for the company resulting in bringing onboard 3 clients.- Supervised and delegated to staff weekly office hours tasks.IT/Technology Leadership- Designed and constructed an easy to navigate and clean system of storage as head of a project that saw movement and reorganizing of almost 1 TB worth of data and records without loss within a rushed timeline.- Implemented a system through Bushel to control and maintain the security and structure of 30 client iPads.- Basic to advanced troubleshooting and maintenance on iPads, iMacs, PCs, iTunes, Dropbox, Box, email, etc.

- Copies/PDF generation- Document creation (Word)- Shipping Packages/Inner campus communication- Editor and Supervisor over entire Choral Department webpage- IT support for staff (Outlook, ICMS, etc.)- Cataloging data (Excel)- Video/Audio to computer processing and archiving- Misc. task/assistant work