Scott Conry Email & Phone Number

Greenwich, Connecticut, United States

Global Head of Investor Relations team, focused on providing an elevated client experience.

New York, United States

Promoted to new role in technology after partnering with BlackRock’s Head of Client Experience to reimagine the company’s client platform strategy. Influenced C-suite decisions, while acting as the guiding force behind the firm’s client service technology strategy keeping the organization at the forefront of rapidly evolving trends.• Product: Led 100+ member team focused on client service technology and drove the product roadmap across the technology stack, leveraging an agile development framework to optimize next generation CRM, client onboarding, and other client-service focused products.• Onboarding: Continued to orchestrate a large-scale, multi-year transformation of the client onboarding ecosystem begun in previous leadership role, dramatically improving multiple phases of the client experience.o Significant Achievements – Cycle times reduced by 30%, resulting in a 10% increase in client satisfaction scores, and BlackRock’s revenue is projected to continue growing by an average of $2M+ annually as a direct result of the transformation.• CRM: Recently championed and led the rollout of a new CRM platform, combining Microsoft Dynamics 365 and Gen AI. Secured approval and support of the C-suite team by presenting a 360-degree view of clients across businesses lines and proving ongoing enhancements and investment by Microsoft will offer unparalleled CRM capabilities and drive revenue growth.o Significant Achievements – “Go live” in record time (~8 months), 95% adoption rate at inception, projected 20% increase in technology enablement scores for target user base. • Industry: Organized a Microsoft-sponsored, CRM financial services industry forum, directly influencing the product strategy and introducing best practices.• Data Science: Initiated first collaboration between the Data Science and Client Service executive teams, breaking down silos to deliver a proof of concept showing how machine learning would deliver better and more consistent RFP responses.

Greater New York City Area

Promoted to Global Head of Client Onboarding, building the client facing organization and 200+ member team from the ground up, while reporting directly to the Executive overseeing all Client Experience technologies and operations. Leveled up BlackRock’s onboarding capabilities across people, process and technology, creating a dynamic operating model that has been replicated by several competitors since.• Implementation: Maximized a complex new client business pipeline, averaging 1K+ implementations annually and up to $500B AUM.o Significant Achievements – The previously highlighted 10% improvement in client satisfaction scores and 30% reduction in cycle times + slashing new business-related operating events and staffing costs by 15% across the global footprint.• Transparency: Architected and implemented a popular new client “watch list” to create actionable transparency across the Global Executive team on key wins and status of new mandates in the pipeline.• Organizational Design: Led a strategic reorganization by recruiting high caliber, client facing implementation specialists and locating them in critical business centers and integrating related onboarding functions (e.g. Contracting, AML / KYC Operations) in scalable, operational centers (e.g. Atlanta, Budapest). This led to shared accountability and sense of purpose, improved career paths, and better results for clients.• Legal & Contracting: Initiated transformation of Contracting to a thriving group of accredited, commercially savvy lawyers powered by a custom-built product to draft contracts and manage workflows from a small team of paralegals with limited capacity.• Talent: Proud to have played a role in attracting and promoting many diverse talents during this period, becoming Managing Directors, Directors and other key leaders. The previously highlighted Analyst program was highly successful and replicated by other departments at BlackRock.

New York, New York, United States

Recruited initially to oversee investment and cash operations, and dramatically improve BlackRock’s broad operational + technology capabilities. As previously mentioned, this period also included directing work streams for major acquisitions, such as Barclays Global Investors (“BGI”), and also assimilating a number of complex, geographically diverse teams.• Governance: Collaborated with one of the founders and Chief Risk Officer to create a robust new product approval process that significantly reduced product proliferation.o Significant Achievements – Achieved a 10% reduction in new product launches the first year.• Innovation: Partnered with several architects of BlackRock’s operating system (“Aladdin”) to ideate and pioneer several foundational operational components of the platform, including electronic trade messaging, compliance systems, and cash / asset reconciliation applications.o Significant Achievements - Increased straight through processing rates from 20% to 80% and achieved near 100% automated reconciliations, which significantly reduced costs and mitigated operational risk.