Scott Higgins Email & Phone Number

2023 Nominee - Boston Comedy Choice Awards

Creator of "Scott Higgins Comedy All Stars" Theater Shows

Northeast Market

Lead in-dealership training to launch the Ford Mobile Service program- Execute interactive training activities teaching how to develop and adopt Mobile Service program into dealer’s culture and create program process maps to guide employees- Coach vehicle discovery training by demonstrating features of Mobile Service van and supporting technicians with hands-on field activities- Routinely perform sustainment visits to provide ongoing support, guide dealerships through challenges, share and demonstrate best practices, and provide training to new team members

New London County, Connecticut, United States

Installed Service Delivery Process that increased CSI to above national average in first 30 daysDeveloped sales presentation that increased sales by 18% in first 30 daysBuilt BMW service process to increase AVP CSI scores to above region average2023 Ranked 1 of 92 in Eastern Region in Net CSI Score/ NPS Score2023 Ranked 6 of 92 in Eastern Region in YTD Customer Pay Labor Increase Percentage YOY

Westborough, Massachusetts, United States

Created Service Advisor training which resulted in being ranked 2nd in Region in Customer Satisfaction Brought department gross profit to record level in first 90 daysDevelop parts wholesale and grew wholesale by 20% in 60 days

Warwick, Rhode Island, United States

Set up Service Delivery system resulting in customer satisfaction rating of 2nd of 71 dealers in Boston region Started Service Retention follow up that increased retention percentage to above Boston region average Built Service menu system and service sales training that increased service gross profit by 27%Won the Toyota Presidents Award in 2015 - 2017 and Toyota Service Excellence Award in 2015

New London County, Connecticut, United States

Accomplished Toyota Green Standard in Customer Satisfaction for first time in company history Established training standards that were adapted at all 7 stores company wide

Sharon, Massachusetts, United States

Built and maintained a culture that achieved Elite of Lexus awards for Customer Satisfaction for 11 yearsAcquired Master Level status for Lexus training standards Promoted to Service Manager in 2005

Warwick, Rhode Island, United States

Brought Acura CSI from 2nd to Last in the country to 1st in 1997 after being service manager for 1 year Received Acura Precision Team Award for Customer Satisfaction 1997, 1998, and 1999Took department from losing money to having the largest increase in gross profit percentage in company Established first internship program with a tech school in state

Business/Managerial Economics

Diploma, Business Administration And Management, General