Pursuing full-time employment while working as an independent consultant and advisor specializing in new business development, go-to-market strategies & customer engagement/retention strategies. Engagements with Automotive (OE and Dealer), Independent Aftermarket, Heavy Duty/Engine and various start-ups.

Directed team of 150+ working with over 1100 auto dealers and 23 ACDelco accounts in 9 Mid-West states. Developed specific market-driven programs to drive sales in multiple channels. Implemented strategies to control warranty cost while also delivering increased customer retention.- Drove record revenue of through intense focus on achieving record levels of Customer Retention, implementing first dealer Business Development Center training in the U.S. to drive retention.- Created template for first ever O.E.M. employed Field Aftermarket Parts sales organization, following launch, delivered record independent aftermarket sales in each of the first 2 years.- Recruited new distribution partners and expanded footprints for current distributors to support record aftermarket growth by selling partners on vision and market potential resulting in signings.

Led team of 100+ working with over 600 auto dealers and 14 ACDelco accounts in 13 Western states. Designed specific market-driven programs to drive sales in multiple channels. Applied strategies to control warranty cost while also delivering increased customer retention.- Executed major shift in business partner incentives, driving record revenues while also delivering record earnings, utilizing Regional communication and education strategies for successful implementation.- Achieved record sales (10%+ growth) and also record retention by focusing on marketing of key product lines correlated to Service Retention and Customer Experience.

Quarterbacked Service team of 11 overseeing Warranty, Customer Activities, and Service Development for 600+ auto dealers in 13 Western states.- Created new "post-bankruptcy" field structure designed to maximize retention and revenue, as part of corporate cross-functional team, realizing significant YOY growth in each for the following 5 years.- Developed and launched new "go to market" strategy for GM service departments, targeting technology / process solution that led to record customer retention through improved customer experience.- Led National team to develop new customer goodwill strategy, reducing policy expenses by over 20% with no negative impact on customer retention.

Managed cross-functional field team of 14 covering 6 states. Team focused on driving improved dealer processes to maximize revenue and reduce costs.- Executed consolidation of separate GM Service and Parts organizations, focusing on service process improvements and realizing greater dealer profitability.

Engaged GM dealers in Western 13 states in Goodwrench Tier 2 and Tier 3 service-related advertising and sales promotion. Drove dealer service traffic to improve retention and revenue. - Enlisted support of record number of dealers in key markets, launching service marketing groups in Phoenix, Denver, Seattle, Las Vegas, and Salt Lake, and exceeding ROI expectations.- Launched GM's first joint dealer digital marketing initiative, leading to industry leadership in dealer participation for service.

Supervised team of 6 field people leaders throughout Canada responsible for driving parts revenue. Managed team of 3 Marketing Specialists that designed market specific sales promotions.- Worked in collaboration with Goodwrench brand team and local dealer associations to drive retention and revenue, reaching 10 points higher in Service retention than in the U.S.- Redesigned dealer parts incentives to drive greater revenue and earnings for the corporation, achieving record sales and profits.- Launched joint retail parts inventory management solution, as first GM North American organization, driving industry leading point of sale availability, improved customer satisfaction, and reduced costs.