Scott Taylor Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Develop relationships with individuals experiencing homelessness to foster trust building and identify and encourage appropriate access to services when necessary• Provide emergency/crisis intervention and respond accordingly (including conflict resolution)• Engage visible clients living in public places and provide on-going support as needed• Explore, develop and advocate for clients when they need help seeking services within The Salvation Army or from other community programs• Research community resources that benefit clients experiencing homelessness• Work with clients to set appropriate goals• Work collaboratively with community agencies to support clients

Calgary, Alberta, Canada

• Assisting and working with children, youth and families who have experienced mental health struggles, behavioural problems, developmental delay, neglect, abuse and trauma.• Attend to the physical safety, esteem, and developmental needs of up to 12 youth• Provide meaningful and responsible role modelling and teach in areas of grooming, hygiene, dress, nutrition and social manners• Select and make appropriate use of behavioural interventions and strategies• Communicate rules and behavioural limits and follow through on appropriate behavioural interventions• Identify and act on goal-related teaching opportunities; use systematic plans of instruction, appropriate teaching methods and approaches to transfer information and skills

Calgary, Alberta, Canada

• Connect members of the vulnerable population to counselling services and apply mental health first-aid practice if necessary• Worked in partnership with other harm reduction agencies and scheduled weekly meetups• Participated in outreach collective meetings monthly • Establish positive relationships with the vulnerable population using a trauma informed care approach and respond to emergency situations when needed• Collected information regarding concerns from local businesses and community organizations within Calgary’s downtown core and reported data directly to management

Calgary, Canada Area

• Worked with the President/CEO to implement new ideas/solutions to improve the functionality of the business internally• Responsible for communicating changes, inbound sales quotes and led daily team meetings for all departments• Contributed to a company high; 4.5 million in annual sales for 2018-2019

Calgary, Canada Area

Sales Specialist & Team Lead• Lead an outbound sales team of up to 15 individuals• Actively involved in the start up of Calgary's residential sales call center• Interview, train and support a highly developed team of sales professionals• Create and execute monthly sales incentives for team and department• Career path development, planning and guidance• Outbound call to retain and save customers• Up-selling customers after retaining their business• Daily team meetings• Real time coach and support fellow team members• Call and sell potential customers on manual and predictive dialing system• Achieve monthly sales targets• Onboard, mentor and coach new hires• Identify initiates for continuous improvement for department and operations• Generate relationships and build referral funnel of sales leads

• Account Executive for Calgary and Area• Executing daily sales calls and meetings with existing clients while trying to bring in new business with others• Building meaningful relationships with all clients in order to determine their needs, goals and time frames and present to them a plan in which our company can be a valuable tool to their success in business• Networking within our client base to identify new lead opportunities and generate sales; offering incentives/promotions, follow up appointments• Maintaining an organized call canvas for potential clients, booking appointments, giving orientations and following up with prospects• Maintaining relationships after the sales process is complete in order to generate referrals and recommendations

Diploma, Addiction Studies

Enrolled in various courses such as Psychology, Addictions, Communications, English Composition and Indigenous Studies

Diploma - Travel & Tourism, Travel & Tourism