Scott Tomanocy Email & Phone Number

New Paltz, Ny, Us

Wappingers Falls, New York, United States

Wappingers Falls, New York, United States

- Assisted with interviewing and training new employees- Took on additional responsibilities associated with providing consultations to our customers through our Network Implementation Team- Worked to improve and develop troubleshooting processes for new/existing products- Assisted with optimizing administrative processes- Worked to de-escalate issues and manage expectations for sensitive clients

Wappingers Falls, New York, United States

-Provided quality customer service while fielding customer calls to address issues with medical simulation hardware and software as well as the SimCapture learning management SaaS platform-Documented and managed support tickets for customer interactions-Collaborated with peers to discuss solutions for trending technical issues; escalated cases to other teams based on priority or differences in skill sets -Continuously improved working knowledge of the Laerdal Medical product catalog

Poughkeepsie, New York, United States

- Helped to create a positive customer experience by establishing relationships, exhibiting empathy, and providing solutions for client’s needs during the check-in and check-out process- Engaged with clients to identify technology issues and potential solutions by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps- Performed functionality checks of returned electronic merchandise and customer devices- Communicated and partnered with team members to meet customer’s needs-

- Provided support for classroom technology, audio-visual, distance learning, and multimedia equipment- Operated Crestron Control Systems to operate audio-visual equipment throughout the college campus- Assisted in documentation of service requests, minor technical repair calls, presentation capture, equipment upgrades, and maintenance of existing equipment.