Assisting Immigration Officers through the Naturalization process to help immigrants become US citizens. Responsible for moving files and completing milestones in the process. Monitoring property management and logging equipment for logistics.

Sales consultant, Logistics specialist, and Global Executive. Liaison between external customers and internal departments. Interact with clients via email, telephone, and teams meetings to resolve customer issues and concerns. Oversees a daily operation of a portfolio of clients internal and external. Manages and interprets all new business and associate knowledge to achieve all organization objectives.

Processing invoices for customers and sending audit reports and certificates of destructionCalculate Logistics costs and assist in scheduling pickups Sending Quotes to Resellers for Asset DispositionWorking a Mailbox for Asset Disposition Daily completing all requests dailyAssists in the destruction/recycling of electronic equipment safely and legallyConnecting customers and providers for services including installations network setup and security through IM Link.Lead… Show more Processing invoices for customers and sending audit reports and certificates of destructionCalculate Logistics costs and assist in scheduling pickups Sending Quotes to Resellers for Asset DispositionWorking a Mailbox for Asset Disposition Daily completing all requests dailyAssists in the destruction/recycling of electronic equipment safely and legallyConnecting customers and providers for services including installations network setup and security through IM Link.Lead Generation Specialist Show less

• Performed mortgage operational activities to ensure mortgage loans were serviced in accordance with all contractual requirements, HSBC policies, and applicable regulations • Mitigated future regulatory and litigation risks through conducting careful oversight reviews • Reviewed 90-100 checklists a month meeting all deadlines to ensure servicer was compliant • Provided team collaboration through support activities within mortgage oversight functions to help resolve problems that… Show more • Performed mortgage operational activities to ensure mortgage loans were serviced in accordance with all contractual requirements, HSBC policies, and applicable regulations • Mitigated future regulatory and litigation risks through conducting careful oversight reviews • Reviewed 90-100 checklists a month meeting all deadlines to ensure servicer was compliant • Provided team collaboration through support activities within mortgage oversight functions to help resolve problems that arouse • Provided leadership training new/current associates and reviewing colleagues work to ensure 100% accuracy • Performed daily audit reviews of sub-servicers to ensure all bills were completed correctly Show less

• Assigned to manage a portfolio of 600+ loans from implementation to foreclosure closing • Provided recommendations that were implemented which increased productivity and improved processes:o Implemented a two-person team to streamline the approval process of VA loans o Assigned a representative for each state to simplify lines of communication o Improved daily functions by assisting in a Milestone project to help files move along more expeditiously• Met all timeline… Show more • Assigned to manage a portfolio of 600+ loans from implementation to foreclosure closing • Provided recommendations that were implemented which increased productivity and improved processes:o Implemented a two-person team to streamline the approval process of VA loans o Assigned a representative for each state to simplify lines of communication o Improved daily functions by assisting in a Milestone project to help files move along more expeditiously• Met all timeline milestones through corresponding with other departments, investors, and attorneys answering inquires to move file forward • Adapted to change quickly to stay abreast of ever-changing State, Federal, and investor regulations• Corresponded with upper management to expediate foreclosure and repossession processes • Performed additional task including creating Excel spreadsheets/reports, training staff, HOA Liens, paying of delinquent taxes/utilities, any escalated issue on a mortgage that would jeopardize M&T’s lien position• Ensured all documents were signed, accurate, and compliant prior any correspondence being sent to customer • Completed daily complex pre/post-sale reviews to ensure all files were ready for sale and completed correctly Show less

Various positions held September 2002-June 2013Bank of America - Home Loans Getzville, New York• Assumed additional leadership responsibilities throughout tenure due to strong work ethic, knowledge of the industry, and ability to resolve complex problems • Provided supervision and guidance to 40 associates ensuring daily goals were met and employee morale was high• Assigned to handle all escalated calls and situations demonstrating strong customer… Show more Various positions held September 2002-June 2013Bank of America - Home Loans Getzville, New York• Assumed additional leadership responsibilities throughout tenure due to strong work ethic, knowledge of the industry, and ability to resolve complex problems • Provided supervision and guidance to 40 associates ensuring daily goals were met and employee morale was high• Assigned to handle all escalated calls and situations demonstrating strong customer service abilities • Recognized as a point-person for escrow, bidding process on foreclosed loans, and liason between workout teams and AttorneysForeclosure Department (2009-2013)• Demonstrated strong research abilities researching escalated complaints from attorney firms and customers • Provided oversight on foreclosed loans from the beginning to the end of the foreclosure process including corresponding with attorneys, ensuring all milestones/deadlines were met, and preparing bids • Prepared spreadsheets for attorneys on work that was not in compliance with bank standardsOffice of the President Team Leader (2008-2009) • Performed daily operations of managing escalated calls, investigating credit disputes, completing all the back-office research, and preparing spreadsheets for various departments• Liaison between management and the team offering support for complicated calls; trained/coached associates• Responded to 10-15 customer escalations by phone, written correspondence, and e-mail correspondence offering solutions that satisfied both parties Customer Service Research/ Escrow Specialist (2002 – 2008) • Performed research tasks navigating databases, corresponding with other departments, and reviewing account history answering customer inquiries/disputes via e-mail, phone, and mail• Managed e-mail mailbox for customer inquiries regarding payments, escrow issues, and general questions Show less

• Answered customer inquiries by electronic mail, phone inquires, and written correspondence• Set up and removed tax and insurance buckets on loans and completed loan audits once tax and insurance lines were set up. • Created letters for customers as drafts and final correspondence • Identified trends, patterns and issues in customer complaints and assisted in ways to resolve and Identified process improvement opportunities in the area to improve efficiency. • Researched… Show more • Answered customer inquiries by electronic mail, phone inquires, and written correspondence• Set up and removed tax and insurance buckets on loans and completed loan audits once tax and insurance lines were set up. • Created letters for customers as drafts and final correspondence • Identified trends, patterns and issues in customer complaints and assisted in ways to resolve and Identified process improvement opportunities in the area to improve efficiency. • Researched comprehensive customer complaints and worked for resolution• worked on departmental spreadsheets and reports daily• Completed intermediate and high level reconciliations and analyses related to escrow accounts • Completed highly complex exception processing including research and maintenance related to escrow accounts Show less

• Answered Customer inquiries through electronic and written requests • Trained and coached new and current associates on all internal banking systems• Completed all the back office research to help in the decision making process • Investigated customer complaints and worked for resolution • Responded to customer escalations by phone, written correspondence, and e-mail correspondence • Completed spreadsheets for Management Teams • Assisted management team in responding… Show more • Answered Customer inquiries through electronic and written requests • Trained and coached new and current associates on all internal banking systems• Completed all the back office research to help in the decision making process • Investigated customer complaints and worked for resolution • Responded to customer escalations by phone, written correspondence, and e-mail correspondence • Completed spreadsheets for Management Teams • Assisted management team in responding to Management Complaints that were addressed to the Office of the President. • Reviewed mortgage and real estate contracts to ensure accuracy• Researched and corrected payment and credit disputes on Mortgage loans Show less