Scott Vanwinkle Email & Phone Number

Columbus, Ohio, United States

• Tasks include but are not limited to end user support, PC maintenance, upgrades and configurations on computers along with printers, wireless routers, network switches, etc. This will be accomplished both remotely and.
• Provide help desk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through IT help desk tickets
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for all computers (local and remote)
• Utilize and maintain the help desk Remote Monitoring and Management (RMM) software

Dublin, Ohio, United States

• My main duty is to remotely deploy and maintain software compliance in the Aloha Point of Sale environment of 6000+ Wendy's restaurants
• Team Lead of 5-10 technicians, managing workloads and providing technical support.
• Supported detailed schedules for software installation as approved by the Change Advisory Board andthe development team.
• Worked with Restaurant Engineering and various support teams to determine software needs for eachrestaurant, reviewing installation/deployment schedules for accuracy, and validating that all prerequisiteshave been met.
• Created and maintained software deployment documentation and knowledge base ensuring proper compliance across multiple support teams.
• Supported emergency equipment needs for Image Activation remodels and technology support issues.

Groveport, Ohio, United States

• I assisted Avnet in finishing the move and integration of IT systems to their new facility
• Bringing existing Windows 7 devices up to compliance
• Maintaining inventory of End Of Life devices
• Packaging and transporting devices to new facility

Columbus, Ohio, United States

• I was a deployment technician on the Windows 7 migration project for OhioHealth
• Aided in the deployment of 15,000 devices throughout area hospitals and clinics.
• Used SCCM 2012 for OS and application roll out.
• Worked closely with nurses and doctors to ensure expectations were met when installing devices in patient rooms, nurse's stations, and offices.

Westerville, Ohio, United States

• Windows 7 Migration Support Team.
• Supported 4500 new laptop users with Outlook and file migration, Remote Desktop configuration and remediation.
• Supported RSA SecurID Soft Token and Hard Token authentication and activation.
• Used a in-house ticket system to maintain call logs and description of issues.

Lewis Center, Ohio, United States

• I worked on a project imaging servers and workstations for regional Huntington Bank branches
• Imaging workstations and servers using Novell.
• Troubleshooting software problems.
• Fixing basic network connectivity.