Assist account managers in information gathering, analysis on business challenges, user and functional requirements, business processes, standard operating procedures, workflows, and other documents. Engage in direct dialogue with prospective and current customers surrounding their needs and requirements for quality management systems. Attend scheduled sales appointments and/or conference calls to reinforce sales presentations by providing technical answers and details. Prepare or… Show more Assist account managers in information gathering, analysis on business challenges, user and functional requirements, business processes, standard operating procedures, workflows, and other documents. Engage in direct dialogue with prospective and current customers surrounding their needs and requirements for quality management systems. Attend scheduled sales appointments and/or conference calls to reinforce sales presentations by providing technical answers and details. Prepare or guide the preparation of high quality configured demo databases for product demonstrations to key accounts. Perform product demonstrations on-site, or from the office via web conference software, to prospective and current customers. Show less

Assist account managers in information gathering, analysis on business challenges, user and functional requirements, business processes, standard operating procedures, workflows, and other documents.Engage in direct dialogue with prospective and current customers surrounding their needs and requirements for quality management systems.Attend scheduled sales appointments and/or conference calls to reinforce sales presentations by providing technical answers and details.Prepare or… Show more Assist account managers in information gathering, analysis on business challenges, user and functional requirements, business processes, standard operating procedures, workflows, and other documents.Engage in direct dialogue with prospective and current customers surrounding their needs and requirements for quality management systems.Attend scheduled sales appointments and/or conference calls to reinforce sales presentations by providing technical answers and details.Prepare or guide the preparation of high quality configured demo databases for product demonstrations to key accounts.Perform product demonstrations on-site, or from the office via web conference software, to prospective and current customers.Perform pre-sales TrackWise workshops with customers, on-site or at the office, in an effort to demonstrate product functionality and value.Respond to informal customer questions and requests for information (e.g., list of e-mailed questions, questions posed to sales representative at a meeting).Assist in analyzing special requirements that may require development of new features, custom integration, or custom functionality.Train sales people on new features and enhancements. This may include organizing, preparing, and presenting internal workshops for sales staff on as needed or scheduled basis.Train sales people on how to present and demonstrate features and functionality, as well as perform short product demonstrations. This may include developing demonstration scripts that can be used in conjunction with standard databases.Train sales people and product specialists on identifying and pursuing additional business from existing accounts. Show less

Supervise normal day to day support activities including all general incoming issues. Review all 1st Tier issues as they’re opened/closed (Analyze and redistribute issues through tier 1 to ensure best/fastest resolutions).Collaborate with Manager on all issues escalated to R&D and Product Management.Provide weekly reports and metrics to Solutions Support Manager.Provide status updates in a timely matter to customers on all issues reported.Provide technical guidance including… Show more Supervise normal day to day support activities including all general incoming issues. Review all 1st Tier issues as they’re opened/closed (Analyze and redistribute issues through tier 1 to ensure best/fastest resolutions).Collaborate with Manager on all issues escalated to R&D and Product Management.Provide weekly reports and metrics to Solutions Support Manager.Provide status updates in a timely matter to customers on all issues reported.Provide technical guidance including analysis, reproduction and general troubleshooting for issues received from customers. Show less

Network Administrator

Inside Sales Position