Scott Watson Email & Phone Number

Northbrook, IL, US

Ashburn, Virginia, US

2018 – PRESENT DXC TECHNOLOGIES/INSIGHT GLOBAL SPOKANE, WA/VIRTUAL HOME OFFICE PROJECT MANAGER/SUBJECT MATTER EXPERT/CONTRACTOR Led the effort in Voice Operations to process and implement remote Soft Phone AVAYA One-X to Global Contact Center Personnel for COVID-19 Business Contingency Planning Manage projects as a Contact Flow Engineer with the DXC Global.

Houston, Texas, US

• Led the effort to manage HP’s Global AVAYA Utility Hub environment for Project and Contact Center growth initiatives
• Supervised Internal/External Build team to implement moves, adds, and changes for VDNs, skills, agent extensions, logins, and voicemail
• Conducted training sessions for Operations personnel involving design and standards for HP’s AUH environment and HPSM Ticket System
• Developed procedures and standards with Management for HP’s Global Telecom Operations Team
• Worked extensively with Call Flow Engineers to provide custom designs for Business Unit’s requirements
• Provided and managed credentials for access to various voice systems and applications, including AVAYA PBX, Modular Messaging, and Call Management System Supervisor

Houston, Texas, US

• Accountable for all aspects of telecommunications, including adds, moves, and changes requested by end users and maintenance of various phone systems
• Provided routine troubleshooting and ongoing support for various end user issues and concerns
• Utilized and maintained AVAYA phone systems and equipment
• Managed records and performed weekly and monthly backups for AVAYA CMS software and equipment
• Installed software for CMS, Dart, and Tantacomm applications
• Managed and initialized Polycom video conference equipment for meetings and training

Houston, Texas, US

• Identified business needs and professional service opportunities for a variety of medium to large-sized businesses
• Navigated various programs and online interfaces, including Siebel, Vantive, and Nextouch
• Developed and enhanced the relationship between client (MathWorks, McAfee, and Cisco) and their existing and potential customers
• Managed records and conducted calls to effectively identify professional service needs of business-to-business contacts
• Drafted detailed reports and accounts of leads and opportunities, provided to client on a weekly and monthly basis
• Provided training to several new Sales Specialists for the MathWorks, including monitoring and coaching

Houston, Texas, US

• Designed and implemented voicemail network for Southland Corporation involving Intuity Interchange, Audix, and Intuity LX servers
• Provided onsite training for Southland and AT&T Solutions employees
• Established TCP/IP digital connectivity for remote Intuity servers
• Worked with onsite technicians for routine troubleshooting and testing to verify the integrity of the network
• Managed group lists and spreadsheets of clients’ network dial plan and addressing scheme
• Accessed nodes using ProComm Plus and Java software, via analog and digital connections

Houston, Texas, US

• Designed and implemented voicemail networks utilizing the Intuity Interchange
• Established networking with several protocols: TCP/IP, AMIS, OctelNet Analog and Digital, RS-232, and DCP Modes 1 and 3
• Configured a broad range of voicemail servers: Serenade 200/300, Aria 250/350, Intuity Audix, and Definity Audix
• Managed networking projects for a variety of customers, including Providence Health, Covansys, Johnson and Johnson, Wachovia, Advance PCS, CTAP, and 7 Eleven
• Defined network requirements based on customer needs, actual or estimated traffic, types of connectivity, and types of messaging platforms
• Accessed proposed endpoints and evaluated networking capabilities and requirements

Houston, Texas, US

• Designed and implemented voicemail networks utilizing the Intuity Interchange
• Established networking with several protocols: TCP/IP, AMIS, OctelNet Analog and Digital, RS-232, and DCP Modes 1 and 3
• Configured a broad range of voicemail servers: Serenade 200/300, Aria 250/350, Intuity Audix, and Definity Audix
• Managed networking projects for a variety of customers, including Providence Health, Covansys, Johnson and Johnson, Wachovia, Advance PCS, CTAP, and 7 Eleven
• Defined network requirements based on customer needs, actual or estimated traffic, types of connectivity, and types of messaging platforms
• Accessed proposed endpoints and evaluated networking capabilities and requirements