Experienced Leader | Operations Management | Customer Success | Strategic Planning | Change Management | Marketing & SalesPassionate about optimizing operations and driving client success. Proven expertise in leading teams, implementing efficient processes, and providing exceptional support. Highlights include:Successfully transitioned clients and staff to a new online publishing platform, streamlining processes and delivering comprehensive training.Devised emergency remote work plan, ensuring seamless operations for 80 staff with zero downtime.Drove 40% boost in production efficiency through process analysis and system refinement.Led marketing efforts, improving client retention and brand recognition through impactful campaigns and online presence.Passionate about customer success, training, and support. Excel in resolving inquiries, leading high-performing teams, and delivering customer-centric training.Addressed escalated inquiries from staff and clients, ensuring exceptional support for stakeholders.Enhanced service delivery through customer-focused training and impactful presentations.Skillfully developed support documentation, driving customer success and stakeholder satisfaction.

Artist. Most of my work revolves around photography, intaglio and relief printmaking, and design. If I had to choose a single speciality I would say that I am a printmaker.

Marketing and Technology Coordinator | Strategic Planner | Creative Branding | Event Management | Data-Driven MarketingDynamic professional driving program engagement and growth with a comprehensive marketing plan. Strengthened department identity through cohesive branding and innovative tactics. Led creative team in delivering impactful materials. Implemented efficient information distribution and system enhancements for effective communication. Achieved 35% retail revenue growth and expanded social media presence. Skilled in strategic event planning and fostering business partnerships. Adept at managing marketing projects and supporting facility improvements and technology upgrades. Formerly served as Marketing and Special Events Coordinator, successfully planning departmental events.

Special Event Development, Graphic Design, Website Management, and Content Distribution.

Managed the staffing and programs for the aquatics center, and assisted with daily maintenance of the aquatic facility.