During this tenure, I was assisting steering development and execution of product roadmaps, aligning business goals with customer needs and market needs.Major Responsibilities:Prioritizing product features and requirements by synthesizing customer feedback, market trends, and business goals, directing high-performing teams, delivering product enhancements to meet/exceed ministry partners' needs, gathering insightful feedback from internal teams aimed at improving feature prioritization and development efficiency, and worked with team of product owners in refining backlogs, sprint planning, and sprint reviews to maintain product delivery cadence.Key Accomplishments:● Promoted online giving/small group participation and implemented new enhancements through enhanced organizational engagement strategies.● Enabled seamless communication between stakeholders, fostering alignment among executives, development teams, and customers for successful product launches.

During this period, I was spearheading Agile software development while operating as Product Owner for remote teams, emphasizing engagement and mobile apps.Major Duties:Managing software life cycle, from design through release, ensuring seamless product development processes, analyzing market trends, user feedback, and competitive landscape to inform product decisions and drive product innovation, facilitating cross-functional collaboration between design, engineering, and marketing teams to ensure seamless product delivery, and executing Agile methodologies and frameworks such as Scrum and Kanban to optimize product development processes and increase team efficiency.Key Accomplishments:● Provided effective training and mentorship to associate product owners, fostering professional growth and development.● Designed, developed, and released new product enhancements and exceeded user expectations by collaborating with internal and external stakeholders.

While serving as Senior QA & Scrum Master, I was responsible for delivering high-quality web-based software (Realm) to churches.Major Duties:Monitoring sprint progress, maintaining stakeholder engagement, achieving set goals, helping steering design and execution of comprehensive test plans to ensure optimal quality and functionality of products, coordinating daily stand-up meetings and sprint planning sessions to manage project timelines and deliverables, tracking project progress, identifying and addressing potential risks and issues to keep projects on track, and applying Applied Agile methodologies and best practices to improve team productivity and project delivery within tight deadlines.Key Accomplishments:● Optimized overall team productivity and project alignment through effective product backlog and sprint planning, ● Managed quality assurance processes to address enhancements and bugs, as well as removed obstacles as Scrum Master to maintain team productivity.

At ACS Technologies, I was examining overall performance, tracking key metrics and incorporating user feedback for continuous improvement.Major Roles:● Spearheading product roadmap development and prioritization, aligning with customer needs and market trends to increase user satisfaction and retention, conducting in-depth market research and competitor analysis to unearth opportunities for product improvement, aiding in strategic decision-making and driving product innovation, facilitating sprint planning, backlog grooming , and multiple stand-up meetings to enable efficient Agile development processes and promote team collaboration and accountability, and conducting user acceptance testing and gathered feedback to iterate on product releases, ensuring alignment with user needs and preferences.Key Accomplishments:● Defined product requirements and user stories, aligning with stakeholders to meet customer needs and business objectives.● Led Agile team focusing on dashboards and reports for Realm church software, delivering web-based solutions to churches.● Created and administered product roadmap, while prioritizing new features to ensure alignment with described strategic goals and customer requirements.

Led Team whose responsibilities were to develop, test, and deliver solutions for churches and private schools whose data we hosted.

Focused on total quality management and maximization of efficiency to sustain a high level of quality across the software development cycle.

Provided exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction.