Scott Wright Email & Phone Number

Brisbane City, Qld, Au

Rydges South Bank

Brisbane, Australia

As the General Manager of a 208-room hotel located in the Brisbane Showground and King Street precincts with an annual turnover of $18 million, I oversaw the daily operations of Accommodation, the Internal & External Conference & Events, Restaurant, and Bar.Key Achievements• Improved market share to be greater than fair share through effective revenue management and forward planning• Won both large and overall Hotel of the Year at the EVT national awards in 2019• Increased ADR by 42% during tenure through a combination of repositioning, market conditions and planning• Successfully assisted the government converting the property to a quarantine operation during COVID-19• Oversaw the reopening of the hotel after a two-year closure to the public, which performed better than anticipated• Played a key role in project managing several upgrades, including a bar refurbishment, corridor upgrades, and a rooftop solar project.

Busy 304 room hotel in the heart of the South Bank Precinct in Brisbane. Responsible for overseeing the Rooms Division Sector with a combined annual turnover of $35 million. Monitor departmental expenditure ensuring budgeted percentages and POR's are not exceeded. I currently have 6 direct and 50+ indirect reports. The role requires regular meetings with each department to update on current KPI targets and goals for the immediate and long term future. Providing forecasting on payroll for all departments including food and beverage. The hotel management teams utilize spreadsheets I developed to work in line with the payroll system. Working to and exceeding budgeted targets and ensuring each department runs efficiently whilst maintaining required brand standard service levels. Responsible for completion of performance reviews, training and the development of the management team. Responsible for the hotel yield management, strategy, forecasting and group quoting in the absence of the Revenue Manager. Work Place Health and Safety representative and Fire Safety advisor for the hotel. Responsible for monitoring and responding to Trip Advisor and Trust You reviews and providing a proactive approach to securing new reviews.Key Achievements- Assisted in facilitating a $15 million, 304 room refurbishment at the Hotel. Completed in record 5 1/2 months, the Hotel now boasts a unique and luxurious product and was the bookend to a 3 year $30 million transformation.- Delivered a successful and seamless operation during the G20 Summit in November 2014. The Hotel catered for 4 delegations including the Australian Government & Treasury, Spanish, IMF and US Treasury.- Implementation of payroll forecasting spreadsheets across the hotel to simplify the process and work in line with our payroll system.- Since commencing the position, reduced the Rooms Division Payroll POR spend by 7%.- Implementation of an environmental initiative “Green Card” scheme.

Queenstown

Positioned as Hotel Manager for a 6 week secondment overseeing a team of 8 HOD's. The hotel has 165 rooms and is set on the beautiful lake Wakatipu in Queenstown, New Zealand. The hotel is in the thick of a refurbishment with the removal of the budget back block. This will make way for a new 69 room QT set for completion June 2017 and will be an exciting addition to Queenstown.

Managing the Front Office and Concierge departments along with reporting on Housekeeping productivity and performance. Hiring, training, mentoring and discipline of all Front Office staff. Ensuring there is effective verbal and written communication between Front Office and all hotel departments. Budgeting for all of Front Office, Reservations, Night Audit and Concierge departments. Producing and reporting on Housekeeping productivity reports on a weekly basis. Producing and reporting on Housekeeping weekly wage cost and budgets. Developed several excel tracking tools in order to monitor trends in performance, guest feedback and historical data. Responsible for performance review, training and development as well as the Work Place Health and Safety representative and Fire Safety advisor for the hotel.

Responsible for managing a team of 18 Front Office Staff (Fulltime and Casual), Night Audit team, Reservations Team and 12 Concierge/Porters. Developed advanced skills in Opera and championed the Opera upgrade install. Ensuring that at all times possible guest experiences go above and beyond expectations. Providing follow up calls and emails for guests where expectations have not been met. Sound knowledge of Housekeeping POR costs and reporting. Knowledge of hotel rates, yield management and update of information into third party websites. Responding to Trip Advisor and Trust You reviews. Management and handling of hotel floats. Responsible for the security of the hotel and ensuring a safe hotel environment. Reporting to the Executive Assistant Manager.

Supervision of the Reception Team and Switch.

Diploma In Hospitality Management & Cert Iii In Commercial Cookery.

Education record