Serve as the support team director and clients' primary point of contact for all TDRG projects, DSH projects, Medicare Bad Debt/S10 Analyses, Shadow Billing/Medicare FFS Analyses, additional Reimbursement and Revenue Cycle Management Services, and Medicare/Medicaid eligibility verification services. Coordinate efforts with various teams to resolve issues, implement business process improvements, manage marketing campaigns, and drive sales. Administer weekly internal audits and manage communications with clients regarding data procurement, government authorizations, and all technical issues. Collaborate with the technical team to troubleshoot and resolve complex client and technical support issues. Help direct operations and manage workflow to ensure projects are completed on time. Help devise solutions for improving complex business processes and system issues. Assist with sales, outbound marketing, managing and developing Channel Partner Relationships, upselling services, Account Management and Client Services departments and staff, while individually manage major client accounts. Ensure services meet and exceed client needs and collaborate with the sales and marketing team on issues including marketing material development, email marketing, sales presentations, contracts, pricing, project deliverables, data procurement, and technical documentation. Consult with the sales and marketing teams to renew/extend contracts and to up-sell new service lines to current clients. Formerly assisted with marketing, sales, and implementation for a former affiliate company, Renova PCA, which offered patient advocacy services related to Chronic Care Management (CCM), Transitional Care Management (TCM), and hospital readmission reduction.

Work on a contract basis providing IT and technology support services to a major healthcare HIS/EHR software company, various IT companies, and small local medical practices nationwide.Sell, manage, and deliver lead generation, Search Marketing (SEO/SEM), Online Reputation Marketing, PPC Management, Video production and marketing, Email Marketing, Social Media Marketing, Mobile Design, and Web Design/Management services to small businesses.Worked for Dell, IBM, and Hospital Management Systems (HMS) on short-term contract basis to provide IT support internally and technical support to external customers. Achievements:Contributed to a 15-25% increase in productivity and revenue by providing customer support and improving data management processes, hardware/networking solutions, website designs, and Internet marketing campaigns.Improve Google search engine rankings to Top 3 positions for local and national clients by deploying customized SEO solutions and Internet marketing strategies.Increase web traffic for each client served by 200-300%.Drive business on part-time basis to individually increase overall revenues by over $2K/month. Earned prestigious Star Awards (at HMS) for providing exceptional customer service.

HearingPlanet provides easy access to Endorsed Local Clinic for superior audiology service, the widest selection of competitively priced hearing aids, and a well-trained Hearing Consultant to guide customers to the right solution.Managed a 4-state territory including 60 audiologists and drove the sales of hearing devices to consumers. Directed California Worker’s Compensation Hearing Device contract. Negotiated pricing and clinical service contracts with state officials that led to a 10% increase in territory revenue. Led the training and mentoring of sales representatives and provided technical and sales support to the team.Achievements:Helped develop and maintain a network of 60 partnering audiology centers, maintaining the highest provider retention rate in the company which contributed to an increased revenue growth of 25% over a 3 ½ year period.Surpassed monthly sales goals by 20% and consistently ranked in the top 5 of 20 sales representatives in monthly revenues of ~$105K over a 3 ½ year period.Generated $1.33M in sales in 2008 and $1.2M in sales from 2006-2007; attained the highest gross sales and ranked 3rd in net revenues produced among 20 sales representatives. Recognized as the Team Leader in 2008 for outstanding sales performance.

Emdeon is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers and patients in the U.S. healthcare system.Partnered with marketing, business development, software development, and legal teams to drive product enhancements and sales. Actively promoted and sold comprehensive solutions including hospital claims management, revenue cycle management, real-time EDI, and practice management systems. Provided sales support and training to national accounts and regional managers. Facilitated software installations, delivered training and supported medical and technical personnel.Achievements:Recognized as a departmental team leader for gross and recurring revenues in 2004-2005 and exhibited comprehensive knowledge across all product lines. Liaised with cross-functional teams to launch new claims EDI and revenue cycle management product lines.Increased territory revenue by 25% by participating in system conversions and up-selling products and services. Drove revenue growth by up to 30K monthly in 2003 and met annual sales quotas 3 months early.

Government agency managing drinking water compliance and safety statewide for 10K public water systems.Developed and implemented new compliance/remediation programs for 10K community water systems statewide. Led program activities, compliance and regulatory processes, technical support, and environmental consultations.Achievements:Managed a $1.2M annual budget; oversaw the performance of 3 engineers and 14 environmental technicians.Increased compliance of public drinking water standards across 10K public water systems statewide by 50%. Reduced the number of violation notices and administrative penalties issued by 25%. Learned GPS software and HTML to effectively administer the agency website which included 10K highly detailed maps of statewide water systems. Facilitated the promotion of 3 employees by actively promoting professional development opportunities.