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I have had the pleasure of working in many roles over the past 21 years in an I.T. environment. I have handled complex analysis and communication between project stake-holders, development, and all other areas of I.T. Currently, I am Manager of Customer Support in the Customer Experience Dept for NIC.Also, I was Director of Interactive Marketing at Ottawa University for several years. I was responsible for 14 direct reports and responsible for a full application development team. This also included overseeing all interactive marketing functions from hosting and support, development projects, search engine optimization, social media, pay-per-click, reporting and analytics, budgets and projections, and contracts and vendor relations. I introduced Agile Software Development to the University, and I was responsible for all public-facing applications and software. I led a complete overhaul and re-write of the University's .edu, and other never-before tried integrations with other University systems. I believe this experience has prepared me for future management positions and opportunities.I have led many teams and projects for several global web applications and marketing initiatives. These applications are used by over 1,200 John Deere dealers in the U.S. and Canada, and over 1,500 dealers in Europe, South Africa, Australia, and South America. One of these applications has over 400,000 customer visits per month worldwide and is available in sixteen languages. In this role I had to communicate requirements, reporting, business directives and strategies, and issues between upper management in many different countries with varying levels of English and understanding.Specialties: Management, communication, Support, Search Engine Marketing, Search Engine Optimization, Pay-Per-Click Advertising, application development, analytics, reporting, budgets and projections, website navigation and usability, brand building and awareness, Interactive/Digital Marketing strategy.
Tyler Technologies
View- Website:
- tylertech.com
- Employees:
- 4647
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Manager - Customer Experience | Support DeskTyler Technologies Feb 2022 - PresentOlathe, Kansas, United StatesAdded additional team members and consolidated multiple support desk teams into one.
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Manager Of Customer Support, Customer ExperienceTyler Technologies Dec 2017 - Feb 2022Olathe, Kansas, United States
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Manager - Service Desk, Incident Management, And Problem ManagementNic Inc. Dec 2017 - Jan 2020Olathe, Ks -
Project ManagerNic Inc. Jul 2017 - Dec 2017Olathe, Ks- Responsible for the accuracy, quality and integrity of the project specific High-Level Estimate (HLE), Statement of Works (SOW), Project Plans, and Technical Design Documents across all ETS projects.- Responsible for the accuracy, quality and integrity of all project documentation and internal/external communication- Responsible for delivering projects on time and within budget (hours/resources)- Responsible to manage projects to the agreed upon schedule- Responsible to manage to the agreed upon Project Scope, and identify and follow the Change Process when appropriate- Responsible for building and fostering positive relationships with our customers- Responsible for consistently following the SDLC and corresponding PMO documentation- Responsible for building and successfully leading internal project teams- Responsible for helping to define and more importantly, positively present solutions to problems
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Software Development Lifecycle Governance LeadNic Inc. Aug 2015 - Dec 2017- I am the company lead in defining, implementing, maintaining, and governing our Software Development Lifecycle. This is independent of my Project Manager work at NIC.- I am currently working on a large project for Enterprise Application Services to design and develop, pilot, and fully implement a Continuous Integration/Continuous Deployment process. I have finished the process design and have spun up a pilot to begin this summer on two of our applications.- I worked closely with audit, finance, and all business stakeholders on creating the process and ensuring that all PCI scope and SOX compliance is accounted for within the process.
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Project ManagerNic Inc. Aug 2015 - Jul 2017- Organize and manage all projects for NIC Java team including TPE, ACH Pay, ACH Express, and Devices Client.- Communicate target dates, progress, milestones, and challenges to upper management.- Lead team to overcome challenges, meet deadlines, and increase productivity.- Advocate for Product Owners and Portals and ensure their issues are solved and addressed in a timely manner, communicating progress and milestones to all involved parties.- Coordinating and leading deployment and release management activities for all products.- Lead all team meetings.- Fill-in for Service Manager when he is not available.
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Senior Business AnalystNic Inc. Jan 2014 - Aug 2015Olathe, Ks- Write functional and technical used cases (user stories) for complex educational test delivery software in an Agile, cloud-based software development environment.- Communicate with project stakeholders, department leaders, and educators as a primary communicator between all facets of the technology team and business. Coordinate all parties accordingly.- Analyze current software ability compared to business needs and provide guidance, recommendations, and instruction to the business and developers to close gaps and improve software performance and functionality.- Work with Quality Assurance and Development to ensure that new functionality and refactoring work correctly and are developed without defects.- Participated in design discussions, negotiating with stakeholders to drive project strategy, and documenting milestones.- Worked to ensure milestones are understood and development, project management, business and other teams are on track to meet those goals.- Help visualize UI design and translate that to the team.
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Senior Business AnalystHeartland Crop Insurance, Inc. Sep 2013 - Jan 2014Topeka & Kansas City Area- Write functional and technical used cases (user stories) for complex educational test delivery software in an Agile, cloud-based software development environment.- Communicate with project stakeholders, department leaders, and educators as a primary communicator between all facets of the technology team and business.- Analyze current software ability compared to business needs and provide guidance, recommendations, and instruction to the business and developers to close gaps and improve software performance and functionality.- Work with Quality Assurance and Development to ensure that new functionality and refactoring work correctly and are developed without defects.- Participated in design discussions, negotiating with stakeholders to drive project strategy, and documenting milestones.- Worked to ensure milestones are understood and development, project management, business and other teams are on track to meet those goals.- Help visualize UI design and translate that to the team.
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Senior Business AnalystUniversity Of Kansas Nov 2012 - Jul 2013Lawrence, Kansas Area- Write functional and technical used cases (user stories) for complex educational test delivery software in an Agile, cloud-based software development environment.- Communicate with project stakeholders, department leaders, and educators as a primary communicator between all facets of the technology team and business.- Analyze current software ability compared to business needs and provide guidance, recommendations, and instruction to the business and developers to close gaps and improve software performance and functionality.- Work with Quality Assurance and Development to ensure that new functionality and refactoring work correctly and are developed without defects.- Participated in design discussions, negotiating with stakeholders to drive project strategy, and documenting milestones.- Worked to ensure milestones are understood and development, project management, business and other teams are on track to meet those goals.- Help visualize UI design and translate that to the team. -
Director Of Interactive MarketingOttawa University Sep 2009 - Sep 2012- Managed up to 14 reports while responsible for all aspects of interactive, digital marketing, internet presence and search campaign management including: keyword research, implementation, testing, bid management, monitoring, tracking and reporting, search engine optimization, website design and analytics and social media.- Managed BA's, QA's, Devs, Designers, and Project Managers.- Accountable for coordinating web development, search engine optimization and internet marketing efforts as well as working closely with internal and external constituents to maximize Ottawa University’s digital presence.- Oversaw all Application Development efforts for the University including the traditional campus, the several adult campuses across the country, and the online division.- Formed a new department specifically to target digital, interactive marketing.- Oversees the University’s Pay-Per-Click Search Engine Marketing initiatives with a current budget of $1.8 million in spend.- Launched the University’s first Search Engine Optimization efforts, resulting in at least a doubling of student leads from our websites for each of our campuses throughout the country in just 12 months. Currently, leads from internet sources have quintupled since beginning in 2009.- Launched several new websites for the University in the past two years including sites for Alumni, a new main .edu website, a social media blogging site for our residential campus, and a website representing a digital version of our University magazine, The Ottawa Spirit. - Successfully migrated our websites to new physical servers located in a different part of the country to take advantage of advanced support and backup capabilities.- Re-architected, re-designed, and re-deployed the University website to emphasize lead generation and marketing conversions.- Responsible for reporting, P&L sheets, projections, and budgeting for all areas surrounding Interactive/Digital marketing. -
Business & Technology AnalystJohn Deere Oct 2005 - Sep 2009* Business analyst and project lead for several global web applications. These applications are used by over 1,200 John Deere dealers in the U.S. and Canada, and over 1,500 dealers in Europe, South Africa, Australia, and South America. One of these applications has over 400,000 customer visits per month worldwide and is available in sixteen languages. I design and develop new features and enhancements to facilitate company business requirements.* Design, develop, maintain, and write several different web applications in multiple languages to meet business requirements.* Research, define, and analyze departmental business requirements and translate those into applicable technological solutions.* Explore and analyze new business, online and offline technology opportunities to meet departmental and business needs including social media, search engine optimization, e-business and online marketing.* Manage various budgets for projects up to $750,000.* Design and code various internal web-based applications. -
Project ManagerJohn Deere May 2002 - Oct 2005* Design, develop, maintain, and manage multiple databases through Microsoft Access as well as web-based software.* Collect, retrieve, and analyze various data sets for department and senior management on a variety of topics relating to our business including used equipment market research.* Lead project teams in projects of varying sizes from small to large, high-impact projects, usually technologically involved in scope.
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Business AnalystJohn Deere Feb 2000 - May 2002* Led web applications customer and technical support call center for over 3,000 John Deere dealers.* Designed, created and deployed John Deere Remarketing Services intranet.* Acted as Online Auction Manager which was responsible for the movement of over 1.2 billion dollars in John Deere equipment each year.
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Assistant ManagerAlvin'S Wines & Spirits Mar 1997 - Feb 2000Worked as active buyer, managed the stores and various employees, processed orders, worked with vendors and suppliers in order to maximize profits in a new start-up business.
Scott Alden Education Details
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Criminal Justice
Frequently Asked Questions about Scott Alden
What company does Scott Alden work for?
Scott Alden works for Tyler Technologies
What is Scott Alden's role at the current company?
Scott Alden's current role is Manager of the Support Desk, Customer Experience at Tyler Technologies - Digital Solutions Division.
What is Scott Alden's email address?
Scott Alden's email address is sa****@****wer.com
What is Scott Alden's direct phone number?
Scott Alden's direct phone number is +178539*****
What schools did Scott Alden attend?
Scott Alden attended Washburn University, University Of Kansas.
Who are Scott Alden's colleagues?
Scott Alden's colleagues are William Van Asselt, Neela Ranmal, Marissa Surber M. Ed., Carol Bielamowicz, Jonathan Brazelton, David Bloomgren, Helmut Mair, Mba, Pba.
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Scott Alden
B2B Sales/Client Success Specialist Seeking Opportunities As Customer Success/Client Advocate/Account Manager Roles. Specializing In Building Relationships To Elevate Your Customers Profitability And Commitment. .Herriman, Ut -
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Scott Alden
Allentown, Pa -
Scott Alden
New York, Ny8gmail.com, yahoo.com, yahoo.com, betterplace.com, howaboutwe.com, digitalocean.com, digitalocean.com, qapital.com6 +141321XXXXX
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