CoStar Real Estate Manager - Lease Accounting SoftwareJan 2017 - CurrentAs Technical Business Analyst I• Become an expert of the CoStar Real Estate Manager application, a SaaS product used for managing real estate information• Configure application, write and run SQL scripts, and resolve questions/issues for clients• Communicate with clients and various internal teams, including IT, Professional Services, and Product Development, on a daily basis to complete projects and… Show more CoStar Real Estate Manager - Lease Accounting SoftwareJan 2017 - CurrentAs Technical Business Analyst I• Become an expert of the CoStar Real Estate Manager application, a SaaS product used for managing real estate information• Configure application, write and run SQL scripts, and resolve questions/issues for clients• Communicate with clients and various internal teams, including IT, Professional Services, and Product Development, on a daily basis to complete projects and requests• Gather requirements and adopt Agile methodologies to complete technical projects with software developers in sprints (two-week work cycles) as well as test resolutions before delivery to client Show less

Responsible for requirements gathering, release testing, technical documentation, training materials, and training of new software on multiple projects and systems including but not limited to the following systems: Navision, Bill Trust, Desk.com, Real Estate Manager.Manage Financial Systems User accesses.

Network Communications Inc. "NCI" was acquired by Costar Group June 2015.NetSuite Site Admin and NetSuite Bundled applications. (NCI's Financial and Customer Management System) Project Manager and Site admin for NCI's Contact / Contract management systems. Managed implementation and integration with NCI's proprietary systems. Acted as a liaison between functional stakeholders and technical implementation team.• Implemented ERP (NetSuite) and imported data from previous legacy ERP… Show more Network Communications Inc. "NCI" was acquired by Costar Group June 2015.NetSuite Site Admin and NetSuite Bundled applications. (NCI's Financial and Customer Management System) Project Manager and Site admin for NCI's Contact / Contract management systems. Managed implementation and integration with NCI's proprietary systems. Acted as a liaison between functional stakeholders and technical implementation team.• Implemented ERP (NetSuite) and imported data from previous legacy ERP system.• Worked with Accounting teams to implement NetSuite add on services such as Avalara, Recurring Billing module and Docusign.• Managed NetSuite Bundles.• Configured NetSuite Dashboards, Templates, Forms, Custom Fields and Roles to fit each team and specific roles.• Customized workflows to streamline data entry.• Assist users to diagnose and solve their problems.• Adding/deleting/modifying user account information, resetting passwords, etc.• Worked directly with NetSuite Professional Services teams to implement customizations.• Created Saved Searched and Reports as requestedSite Admin for NetSuite and NetSuite Bundled applications. (NCI's Financial and Customer Management System) Site admin for NCI's Contact / Contract management systems. Managed implementation and integration with NCI's proprietary systems. Provide second-level support of company's proprietary programs via phone and email to external and internal employees. Serves as a mentor/lead to call center employees and customer support team.Application Trainer / Support Analyst • Delivered on and off-site training as well as provided technical support to internal and external customers.• Created and maintained User Guides and Training Manuals for new and existing systems. Show less

Responsible for managing over 80 accounts. Mentored all start up publications and new publishers. Relied on my extensive knowledge of pre-press applications and procedures to guide publishers on publication submission, pricing, quoting, scheduling and problem solving. Maintained positive customer relations with my positive attitude.

• Managed Staff• Schedule employee job assignments and store coverage• Conduct employee evaluations and oversaw staff adherence to standard operating procedures

• Enhance images received from clients for website placement• Maintain quality standards of the client and Usgift.com

• Determine all processes and applications for all Production Materials• Overall Procedure development in order to expedite process flow• Communicated and documented problem / resolution to major department heads and customer service managers• Assisted with data entry on all accounts in order to meet deadlines• Coordinated all artwork for their assigned accounts and maintained quality assurance• Extensive pre-press knowledge from job start to completion• Knowledge of… Show more • Determine all processes and applications for all Production Materials• Overall Procedure development in order to expedite process flow• Communicated and documented problem / resolution to major department heads and customer service managers• Assisted with data entry on all accounts in order to meet deadlines• Coordinated all artwork for their assigned accounts and maintained quality assurance• Extensive pre-press knowledge from job start to completion• Knowledge of Adobe Photoshop, Adobe InDesign and Quark Xpress Show less