Scott Roper

Scott Roper Email and Phone Number

Learning and Development Manager @ AAA Central Penn
Pennsylvania, United States
Scott Roper's Location
Lancaster County, Pennsylvania, United States, United States
Scott Roper's Contact Details
About Scott Roper

With over 20 years of experience in learning and organizational development, I help people and organizations become the best versions of themselves. I have a passion for creating clarity where none currently exists, because clarity unleashes potential. As an Engagement Manager at Blessings of Hope, I connect donors and partners with a great nonprofit that is making a difference in ending world hunger and caring for the planet.My core competencies include needs analysis, learning strategy and design, organizational development, technical and leadership training delivery, and learning management systems. I have worked with global support teams, manufacturing companies, and software providers to improve their organizational effectiveness and grow a robust learning culture. I love seeing the light go on for someone who can see previously hidden possibilities. How can I help you improve the effectiveness of your organization?

Scott Roper's Current Company Details
AAA Central Penn

Aaa Central Penn

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Learning and Development Manager
Pennsylvania, United States
Scott Roper Work Experience Details
  • Aaa Central Penn
    Learning And Development Manager
    Aaa Central Penn
    Pennsylvania, United States
    View
  • Blessings Of Hope
    Engagement Manager
    Blessings Of Hope Sep 2022 - Jul 2024
    Leola, Pennsylvania, United States
    Imagine if the problem of ending world hunger wasn't about producing more, but wasting less. Blessings of Hope is making that a reality every day by redirecting food and products that are destined for landfills to people who need them. It's great to eliminate hunger while also caring for the planet- feed the hungry + starve the landfills!I'd love to explain how this all works and get you connected to a great nonprofit. It feels great to do good for others.
    View
  • Ecore™
    Manager Of Training And Development
    Ecore™ Sep 2019 - May 2022
    Lancaster, Pennsylvania Area
    Leading the training functions for Ecore, a manufacturing company that transforms reclaimed materials into performance products that make people's lives better. Working on improving organizational effectiveness and growing a robust learning organization in a business that's powered by technology. We're striving to personify our company motto: "built by Yes."
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  • Aspect Software
    Senior Learning Consultant
    Aspect Software Jul 2012 - Mar 2019
    Home Office
    Learning and Organizational Development consultant for Aspect Customer Care, a 350+ person global support organization. Provided Needs Analysis, Learning Program Design, Instructional Design and training delivery to Analysts and Managers around the world. Helped leadership achieve organizational clarity and alignment, best practice utilization of Salesforce.com Service Cloud platform and rollout of KCS Methodology globally.
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  • Aspect Software
    Training Sales Enablement Manager
    Aspect Software Jan 2011 - Jun 2012
    Home Office
    Learning Consultant acting as the primary interface between the customer training team and global sales organization. Responsible for needs analysis, solution design, scheduling and delivery management of engagements for Global Fortune 50 customers. Served on the management team of multinational, multilingual Education Services business with revenue in excess of $6M annually.
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  • Aspect Software
    Training Program Manager
    Aspect Software 2005 - 2011
    Home Office
    Training Manager responsible for solution design, scheduling and delivery management of engagements for Fortune 500 customers around the world. Also responsible for Global Partner training and development/managment of global partner certification program.
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  • Aspect Communications
    Manager- Training Delivery
    Aspect Communications 2002 - 2005
    Home Office
    Managed three training centers and staff of seven in Europe from home office in North America. Turned declining business into growing business with increased revenue ($1.5M) and enrollments from key EA customers
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  • Aspect Telecommunications
    Technical Trainer/ Instructional Designer
    Aspect Telecommunications 1997 - 2001
    New York
    Delivered technical training to Aspect customers, employees and partners on contact center applications and technology. Courses included ACD System Administration, Routing and Reporting, CTI and IVR Development and Installation. Regularly evaluated by students among highest-rated trainers within Aspect.
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  • Devry University
    Asst. Professor
    Devry University 1992 - 1997
    Lecturer for technical and business courses in the Bachelors of Telecommunications Program at DeVry. Worked with local industry in Chicago to promote program and identify internship opportunities for students. Improved program where students got internships in final 25% of academic career to where they were typcially placed by first 33% of academic program.
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  • Devry University
    Associate Professor
    Devry University 1992 - 1997
    Addison, Il
    Lecturer in the Telecommunications Program covering various courses and labs.
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Scott Roper Skills

Program Management Training Management Leadership Development Project Management Customer Experience Vendor Management Consulting Solution Architecture Customer Satisfaction Strategy Instructional Design Strategic Planning Sales Business Process Improvement Customer Relationship Management

Frequently Asked Questions about Scott Roper

What company does Scott Roper work for?

Scott Roper works for Aaa Central Penn

What is Scott Roper's role at the current company?

Scott Roper's current role is Learning and Development Manager.

What is Scott Roper's email address?

Scott Roper's email address is sc****@****ect.com

What is Scott Roper's direct phone number?

Scott Roper's direct phone number is (978) 250*****

What skills is Scott Roper known for?

Scott Roper has skills like Program Management, Training, Management, Leadership Development, Project Management, Customer Experience, Vendor Management, Consulting, Solution Architecture, Customer Satisfaction, Strategy, Instructional Design.

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