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Dynamic, solutions-focused, and hands-on professional, with 25+ years of broad-based experience in all aspects of service operations, training and teaching, project management, complemented with astute management skills essential in driving continuous improvement of client service operations as well as growth and development of the company.Additional qualifications include:– Professional Educator and highly experienced onsite/remote proprietary Software Trainer across various industries.– Consultant, Practice Manager, Program Manager, Project Manager and Customer Support Services Manager across various industries.– Consulting with clients both pre and post go-live for areas of customization/configuration of applications and or reporting to streamline the implementation process and saving costs. Additional revenue for customization was also a result of the consulting work.– Strategic and proactive leadership approach and demonstrated technical acumen; adept at identifying and resolving complex problems and coordinating team efforts to achieve smooth and productive operations– Excellent communication skills combined with expertise in project coordination as well as technical reporting and documentation.– SaaS experience with multiple companies
Bentley Systems
View- Website:
- bentley.com
- Employees:
- 5507
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Project Manager - Pmo And Services Operations At Bentley Systems - AmericasBentley SystemsPottstown, Pa, Us
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E365 Enterprise Program Manager - AmericasBentley Systems Dec 2022 - PresentLower Pottsgrove, Pennsylvania, United StatesBentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.
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Implementation ConsultantSurepoint Technologies Aug 2020 - Jul 2022Provider of financial and practice management software to law firms nationwide. Upgraded 40 Hardware client to the latest LMS software and assisted in Implementation of 30 SaaS clients resulting in significant increases in revenue stream during that period -
Prolaw Business Application ConsultantThomson Reuters Elite Apr 2019 - Aug 2020Greater Philadelphia Area• Completed 30 Business Analysis Conversions.• Conducted Practice Management, Financial Management and Document Mgmt. training for over 80 new clients -
Technical Implementation Consultant - UsStrumis Ltd Jan 2017 - Oct 2018Exton, Pa• Technical Software Trainer & Implementation Consultant for US Estimating, Contract Management, Purchasing & Suppliers, Steel BIM and Production, and Document Management Modules.• In 2017-2018 Successfully configured 15 SQL databases by utilizing XML data extracts from proprietary excel workbooks for US and Canadian customers.• Technical Sales Consultant providing Sales Team expert Sales Demonstrations for 30 prospects -
Software Implementation TrainerEducation Management Solutions Apr 2016 - Dec 2016Exton, Pa• Industry pioneer in simulation-based solutions for healthcare training environments • Trainer & Implementation Coach for simulation-based solutions for healthcare training environments• Trained 6 new employees and 10 new customers in 6-month period. -
Software ConsultantSaa Consulting Nov 2014 - Mar 2016• Successfully formulated business solutions to 40 clients in various industries.
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Customer Services Support ManagerEsm Solutions Oct 2013 - Oct 2014Warrington, Pa• A leading provider of cloud-based spend management and e Procurement solution to public and private sectors. Direct cross-functional teams to support key initiatives, drive revenue, and achieve business targets.Key Highlights:• Formulated strategic business solution to 260 customer entities and thousands of suppliers with CES Team.• Successfully developed and implemented 20 new software procedure documents for online support-library; while leading a team who created more than 100 within the same year.• Efficiently managed the company transition, in support of 11 new customer entities in 2014, which resulted in 80% growth over 2013. -
Manager Technical Support ServicesAderant Oct 2011 - Apr 2013Blue Bell, Pa• Assumed full accountability in overseeing company operations spanning customer relationships, employee satisfaction, and process improvement.• Directed and guided the technical transition team during the successful acquisition of RainMaker Software, LLC, while providing hands-on support to Platinum, Visual Pyramid, and SUMMIT software products.• Played an integral role in the post-acquisition transition to ADERANT to effectively assist 300 RainMaker clients.• Consistently surpassed time and materials revenue budget in five years; thus, reducing Blue Bell Office expenses by 5%.• Significantly achieved all targets set by the director of Support-North America for case response times, case resolution times, and case closed times by properly maintaining the Salesforce CRM support case metrics for the RainMaker line of products.• Made substantial contributions to the go live transition of four clients to RainMaker Platinum.• Authored 30 knowledge-based system articles for client support portal for Platinum and SUMMIT products.• Onsite & Remote Software Training/Support for proprietary Legal Case Matter Management, Time & Billing, Accounts Payable. General Ledger software.• Worked with Development teams as some portions of the software were being redesigned as SaaS packages for Timekeepers. -
Manager Of Technical ServicesRainmaker Software Llc (Acquired By Aderant) Jan 2005 - Oct 2011Blue Bell, PaA leading full-service provider of Financial and Practice Management software, Business Intelligence and Microsoft SharePoint Portal integration for mid-large sized law firms.• Manager of Technical Services Apr 2008–Oct 2011• Senior Implementation Consultant Jan 2005–Apr 2008• Provided tactical leadership to the Client Support Team, Custom Conversion/Programming Team, and the Custom Report Writing Team, while overseeing all facets of project management, training, and implementation for the law firm clients, along with their Legal Department.• Dealt with the preparation of over 100 E-learning recording through Adobe Captivate 2. Initiated database conversions from various platforms including Microsoft Access and SQL server.• Demonstrated adeptness in planning and administering 61 SQL data conversions from various platforms utilizing Platinum.• Leveraged technical proficiency in developing and installing more than 300 customs financial and case/practice management reports.• Lowered project rollout timelines by 20% by designing the implementation service delivery processes.• Earned distinction for establishing and managing an Independent Sales Team.• Served as a driving force in placing 50% more salespeople in the field, which decreased demo time by 25%. -
Implementation ConsultantComputer Law Systems, Inc., Eden Prairie, Mn (Acquired By Rainmaker) Oct 2004 - Dec 2004Eden Praire, Mn• Onsite & Remote Software Training and Support for proprietary Legal Case Matter Management, Time & Billing, Accounts Payable. General Ledger software.
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Division Financial ManagerPrimerica Financial Services Jan 2001 - Oct 2004Bloomington, Mn
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Manager, Client Training ServicesIdeas Revenue Solutions Jan 1998 - Apr 2002Minneaplolis, MnIntegrated Decisions & Systems, Inc., a SAS Company, provides pricing and revenue management software, services, and consulting to hotel, event ticketing, parking, airlines, travel, and transportation companies globally. Manager, Client Training Services / Implementation Project Manager• Created training material packages for new software integration.• Designed, developed and implemented written client workbooks and PowerPoint presentations resulting in the first “technological” training materials resulting in highly successful training scores. • Developed and implemented an all-inclusive internal training program that increased company product knowledge across the employee base, allowing them to perform their jobs more effectively. Employee feedback was extremely positive• Served as a subject matter expert (SME) to design a customer relationship management (CRM) process resulting in increased revenues for both parties.• Developed implementation and service delivery processes that effectively reduce rollout timelines by 20%.• Conceived, designed and implemented a call matrix process, along with advanced training sessions, resulting in more effective client managers and reduced problem identification rate by 50%. • Designed and implemented a training session for clients using relevant historical data examples resulting in 10 new sales and service contracts. -
LieutenantUs Navy Jan 1987 - Dec 1991Nas Brunswick, MeNaval Aviator - P3C Orion
Scott Aston Skills
Scott Aston Education Details
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Civil Engineering -
Naval Aviation Schools Command (Navavscolscom)Naval Aviation
Frequently Asked Questions about Scott Aston
What company does Scott Aston work for?
Scott Aston works for Bentley Systems
What is Scott Aston's role at the current company?
Scott Aston's current role is Project Manager - PMO and Services Operations at Bentley Systems - Americas.
What is Scott Aston's email address?
Scott Aston's email address is sa****@****ite.com
What is Scott Aston's direct phone number?
Scott Aston's direct phone number is +121544*****
What schools did Scott Aston attend?
Scott Aston attended Penn State University, Kansas State University, Naval Aviation Schools Command (Navavscolscom), Plum Senior High School.
What are some of Scott Aston's interests?
Scott Aston has interest in Politics, Science And Technology, Education, Health.
What skills is Scott Aston known for?
Scott Aston has skills like Business Analysis, Crm, Integration, Management, Project Management, Process Improvement, Leadership, Salesforce.com, Databases, Microsoft Sql Server, Troubleshooting, Change Management.
Who are Scott Aston's colleagues?
Scott Aston's colleagues are Wouter Rombouts, Carol Steve, Catherine Dunn, Chandra Kumar Bajpai, Don Lee, Federica Scorza, Amita Shinde.
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