Responsible for the planning, development, management, delivery, and evaluation of service initiatives and support programs that augment departmental business including customer service, subsidization and financial assistance activities, sponsorship, revenue generation, business analysis, policies and procedures, and software administration. Deliver leadership in areas such as business planning, risk management, compliance, quality assurance, and service delivery and ensures coordination of… Show more Responsible for the planning, development, management, delivery, and evaluation of service initiatives and support programs that augment departmental business including customer service, subsidization and financial assistance activities, sponsorship, revenue generation, business analysis, policies and procedures, and software administration. Deliver leadership in areas such as business planning, risk management, compliance, quality assurance, and service delivery and ensures coordination of research, reporting, and analysis to support evidence-based decision-making in the areas of operational performance and continuous improvement. Show less

Overseeing policies and procedure development, compliance, and quality assurance on behalf of the Department; collaboratively engages work areas regarding Corporate and Departmental initiatives; and ensures the coordination of research, reporting, and analysis to ensure evidence-based decisions are made in the best interest of the customer and the Corporation.

Provide enthusiastic leadership of a collaborative multi-faceted business team (e.g. administration, concessions, policy & compliance, systems support) supporting field staff and business units in both program delivery and customer service. Foster prolific cross-departmental and external partnerships to bolster engagement and execute business modernization initiatives. Deliver strategic evidence-based recommendations that align with overarching goals and plans to realize efficiencies… Show more Provide enthusiastic leadership of a collaborative multi-faceted business team (e.g. administration, concessions, policy & compliance, systems support) supporting field staff and business units in both program delivery and customer service. Foster prolific cross-departmental and external partnerships to bolster engagement and execute business modernization initiatives. Deliver strategic evidence-based recommendations that align with overarching goals and plans to realize efficiencies, streamline opportunities, and enhance service delivery.Key Accomplishments:• Developed and analyzed statistical dashboard reporting to provide evidence-based recommendations to senior management realizing efficiencies that resulted in process reductions of more than 50%.• Principle recreation lead for corporate initiated projects including recreational software replacement, talent and learning management system, and time and attendance management system.• Created and executed business review programs to ensure compliance standards for cash handling, revenue reporting, and time entry; recognized as highly successful program. Show less

Develop and implement divisional governance and procedural-based documentation with strict adherence to corporate and regulatory requirements. Liaise with internal customers and lead result-oriented cross-departmental teams driving projects from inception to implementation. Lead a business team in supporting client needs through critical analysis and process mapping instruments to deliver solution management and process improvement opportunities.Key Accomplishments:• Offered… Show more Develop and implement divisional governance and procedural-based documentation with strict adherence to corporate and regulatory requirements. Liaise with internal customers and lead result-oriented cross-departmental teams driving projects from inception to implementation. Lead a business team in supporting client needs through critical analysis and process mapping instruments to deliver solution management and process improvement opportunities.Key Accomplishments:• Offered critical analysis and process mapping instruments to highlight risk-mitigating controls, delivery of solutions management and identified process improvement opportunities.• Managed initiative to document, implement, and support a management guide to assist public in planning and execution of an alcohol-related event on municipal property.• Sought out to participate and ultimately lead a team of sixteen (16) senior managers on a sensitive corporate project over a 6-year period. Show less

Maintain the currency for a robust inventory of procedural documentation outlining operational and program standards and requirements. Provide dynamic content facilitation and self-serving training support mechanisms to support knowledge acquisition and retention. Provide organizational and functional support to business unit project task teams.Key Accomplishments:• Successful track record, as acknowledged by corporate partners, through the leadership of cross-departmental… Show more Maintain the currency for a robust inventory of procedural documentation outlining operational and program standards and requirements. Provide dynamic content facilitation and self-serving training support mechanisms to support knowledge acquisition and retention. Provide organizational and functional support to business unit project task teams.Key Accomplishments:• Successful track record, as acknowledged by corporate partners, through the leadership of cross-departmental initiatives including the authoring of Cash Handling Standards, Emergency Procedures Manual, Liability Insurance Program, and Part-Time Staff Handbook.• Managed documentation consistency and currency of a robust procedural resource inventory with strict adherence to corporate and regulatory requirements. Show less

Effectively manage the operation and programming of two (2) community pools and a public waterfront through prudent fiscal management and exemplary customer service. Respond to emerging trends and opportunities to foster engaging experiences and programming. Ensure the effective recruitment, hiring, training, coaching, and supervision for full-time and part-time facility staff.Key Accomplishments:• Successfully initiated and organized multiple regional and provincial aquatic… Show more Effectively manage the operation and programming of two (2) community pools and a public waterfront through prudent fiscal management and exemplary customer service. Respond to emerging trends and opportunities to foster engaging experiences and programming. Ensure the effective recruitment, hiring, training, coaching, and supervision for full-time and part-time facility staff.Key Accomplishments:• Successfully initiated and organized multiple regional and provincial aquatic championships relying on strong corporate relationships to align outcomes and achieve milestones.• Strategically placed as an event organizing lead for a televised national championship playing an influential role in the planning and execution. Show less

Responsible for the overall coordination of day-to-day operations, for two (2) community pools, ensuring optimum and effective usage, while maintaining a safe environment. Effectively lead, coach, and motivate a team of 50+ part-time aquatic staff.Key Accomplishments:• Provided forecasting, development, and management of operational budgets.• Analyzed performance and customer service opportunities to enhance service delivery.