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Scott Barlow is listed as Technical Support Escalation Manager at TPx, a with 782 employees, based in Warner, New Hampshire, United States. AeroLeads shows a work email signal at tpx.com and a matched LinkedIn profile for Scott Barlow.
Scott Barlow previously worked as Escalation Manager at Tpx and UC/VOIP - Repair Team Supervisor at Tpx Communications. Scott Barlow holds Marketing, Computer Information Systems, Computer And Information Sciences And Support Services from Georgia State University.
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9 years experience between two large-scale business entities, background consistently including leadership roles within the technical support. My passion lies within developing skill and integrity within the support organization, building trust and relationships between technicians and customers to address the critical parts of support operation, helping both understand the holistic support process from beginning to end, and providing constructive support to help improve internal processes as well as individual team member skills.
Listed skills include Network Administration, Microsoft Office, Customer Service, Wireless Networking, and 39 others.
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A career timeline built from the work history available for this profile.
Manchester, New Hampshire, United States
Process and efficiency development for a new departmentEscalation management for all nationwide repair operations, 7 departments in total. Documentation and delegation of training opportunities and process improvements.
Manchester, New Hampshire
Department leadership for national VoIP repair operations3rd-Tier technical resource Training and service ticket QA for Tier 1 and Tier 2 trainingTechnical liaison for executive leadership, sales, provisioning, install, and repair operationsEmergency escalations and trouble response. Devising new training material and procedures for call center ops.
Manchester, New Hampshire, United States
2nd-Tier technical resource Training and service ticket QA for Tier 1 and Tier 2 trainingAdvanced troubleshooting network connectivity and configuration issues. Firewalls, routers, switches, SD-WAN, VoIP, data.
Technical team leader for call center and network operations center for small to large business WLAN deployments, overseeing technical and customer-service related issues, as well as QA of call and case performance of a team of technicians and customer service agents. Supervised and managed all stages of site deployment, from configuration, shipment, implementation, and end-to-end post-deployment maintenance, remote support, and incident management. Maintaining and integrating network… Show more Technical team leader for call center and network operations center for small to large business WLAN deployments, overseeing technical and customer-service related issues, as well as QA of call and case performance of a team of technicians and customer service agents. Supervised and managed all stages of site deployment, from configuration, shipment, implementation, and end-to-end post-deployment maintenance, remote support, and incident management. Maintaining and integrating network standards across multiple vertical teams. Show less
Greater Atlanta Area
Managed networking site deployments from start to finish from configuration, thru shipment, installation, and ongoing maintenance and support. Collaborated with MSPs, ISPs, technicians for resolution management, handling DSL, Cable, T1, PTP, Satellite, WiMax, and 3G and 4G data connections. Maintaining/integrating network and RADIUS standards across multiple vertical teams. Incident management and solutions engineering for upgrades and deployments.
Atlanta, Ga
Duties in store management and training of new hires in 28 Atlanta-area stores (part of a 600+ store nationwide Inc5000 brand) New-Hire Trainer/Sales Floor Leadership/Management, Part-Time Workstation and Network Support.
Dawsonville, Ga
Labor scheduling, wait-staff supervision and management, interviewing prospective employees, daily balancing of cash, payroll, server training, developing interactive emails, and customer relations.
Overseas
Former educator and instructor of MS Office and Adobe Photoshop for Princess Cruises and Sixth Star Marketing and Entertainment. Contracted as a computer instructor for passengers in classroom environment. Directly training class sizes up to 20 students with original curriculum. Solely devised and test-marketed live-web content for use in entire fleet. Worked closely with the onboard Internet Café when off-duty, acquired the administrative skills of the Internet Café Manager, would often… Show more Former educator and instructor of MS Office and Adobe Photoshop for Princess Cruises and Sixth Star Marketing and Entertainment. Contracted as a computer instructor for passengers in classroom environment. Directly training class sizes up to 20 students with original curriculum. Solely devised and test-marketed live-web content for use in entire fleet. Worked closely with the onboard Internet Café when off-duty, acquired the administrative skills of the Internet Café Manager, would often perform his duties in his absence. Show less
Atlanta, Ga
Small business networking installations and migrations, PC and Mac computer repairs and upgrades, servicing primarily small businesses, and not-for-profit organizations, also home repairs and installs.
Snellville, Ga
Network relocation, expansion, migration, maintenance, end-user repairs and support, clerical paperwork, computerized forms and scheduling appointments
Other employees you can reach at tpx.com. View company contacts for 782 employees →
Peter Mika
Colleague at TpxLos Angeles Metropolitan Area, United States
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KR
Kyle Rogers
Colleague at TpxConcord, New Hampshire, United States
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PB
Phoebe Blanco
Colleague at TpxStockton, California, United States
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KK
Keith Kelso
Colleague at TpxAustin, Texas, United States
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MS
Mark See
Colleague at TpxSan Juan Capistrano, California, United States
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MA
Mohammad Ahmad
Colleague at TpxCounty Mayo, Ireland
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AF
Ashley Fuller
Colleague at TpxRome, Georgia, United States
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KM
Kendall Medina
Colleague at TpxLos Angeles, California, United States
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JB
Judy Black
Colleague at TpxLos Angeles Metropolitan Area, United States
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RF
Raymond Farmer
Colleague at TpxAnaheim, California, United States
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Marketing
Computer Information Systems
Quick answers generated from the profile data available on this page.
Scott Barlow works for TPx.
Scott Barlow is listed as Technical Support Escalation Manager at TPx.
AeroLeads has found 1 work email signal at @tpx.com for Scott Barlow at TPx.
Scott Barlow is based in Warner, New Hampshire, United States while working with TPx.
Scott Barlow has worked for Tpx, Tpx Communications, Wandering Wifi, Airwatch, and Cellular Sales.
Scott Barlow's colleagues at TPx include Peter Mika, Kyle Rogers, Phoebe Blanco, Keith Kelso, and Mark See.
You can use AeroLeads to view verified contact signals for Scott Barlow at TPx, including work email, phone, and LinkedIn data when available.
Scott Barlow holds Marketing, Computer Information Systems, Computer And Information Sciences And Support Services from Georgia State University.
Scott Barlow is listed with skills including Network Administration, Microsoft Office, Customer Service, Wireless Networking, Telecommunications, Sales, Troubleshooting, and Computer Hardware.
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