Scott B. Email & Phone Number

United Kingdom

Envato is an Australian success story that runs some of the largest creative marketplaces in the world. Every year millions of creatives around the world use Envato to buy / sell creative assets (music, website designs, video templates, photos, 3D models and more), hire freelancers, or learn the skills they need to create.As a coaching leader, I oversee a committed support team for all our creators across various platforms. Our talented creators, ranging from students crafting After Effects templates to large corporations developing WordPress themes, have earned over $1 billion in community earnings. This includes selling 75 million items on our marketplaces and serving our 650,000 subscribers of our unlimited platform.I successfully built this team from just me to seven people. I handled every type of support issue during that time, even achieving a 100% Customer Satisfaction score. I have personally handled over 100,000 support tickets. Having firsthand experience with my team's challenges, I lead by example and am always ready to get involved to understand and resolve problems. We now guide sellers through various challenges, including navigating the item review process, addressing copyright and customer disputes, and providing guidance on sales, tax, and marketing issues. From getting started and uploading their first item to getting paid, we are on hand and empowered to help.In this fully remote position, I collaborate with a globally diverse team spanning multiple continents, including Australia, Europe, and the Americas. I aim to ensure a smooth experience for creators selling their products on our platform, catering to their unique needs and helping them succeed.

Stratford-Upon-Avon, England, United Kingdom

Nordic ID, established in 1986, is a leader in European RFID track and trace solutions, focusing on RAIN RFID technology to enhance business operations. Known for innovative inventory and item tracking solutions.In my role as a Retail RFID Solutions Specialist, I adeptly balanced remote and field-based responsibilities, primarily supporting key pilot customers. Managing relationships with high-profile clients like John Lewis, Marks & Spencer, and Matalan, my duties encompassed the installation and setup of RFID equipment, conducting comprehensive training sessions, and providing ongoing remote support. A significant part of my job was to build and maintain strong, personalised relationships with clients, ensuring their needs were met with the highest standard of service. I also played a crucial role in assisting colleagues with technical challenges, demonstrating a proactive approach and a keen self-driven interest in expanding my knowledge of RFID technology.

Solihull, England, United Kingdom

Vodafone made history in 1991 by making the first ever mobile phone call in the UK, and since then, it has grown to become a major player in the global telecommunications industry, offering both consumer and business services. In my role at Vodafone, working in the busy Network Operations Centre, I was a key team member responsible for remote monitoring and managing the Midlands region's mobile network. My duties extended beyond coordinating repairs and network enhancements, including handling network failure incidents. This technical position demanded an extensive understanding of the mobile network, from the data centre codebase to the cell sites, right down to the customer's mobile phones. A unique aspect of my role was supporting the large customer service teams across the UK. Operating under stringent SLAs, my role required sharp attention to detail and an ability to excel in a high-pressure environment, ensuring robust network performance and high customer satisfaction.

Redditch, England, United Kingdom

Servicom are a leading Radio Communications Systems integrator. Specialists in providing radio solutions. In the 90s, as mobile phones began to emerge, Servicom was well-placed to offer sales and service for a variety of analog and digital devices.At the onset of my career, I joined the company as an apprentice straight out of high school, swiftly progressing to a technician role during the rapid expansion of the mobile phone industry. My primary duties involved repairing mobile phones at the component level, requiring meticulous attention to detail, in-depth fault diagnosis skills, and a strong focus on testing and quality. Additionally, this role had a customer-facing dimension as we operated a retail outlet catering to consumer phone repairs. Parallel to my work, I enhanced my technical expertise by completing an HNC technical qualification at college, significantly contributing to my professional development in this fast-evolving sector.

Solihull, England, United Kingdom

I engaged in creative side projects in my spare time to satisfy my curiosity for technology. My work included deploying WordPress themes, graphic design, and animation creation. Highlights of my portfolio include a Christmas video for Nordic ID showcasing how Santa uses our products to track presents, an animated groom's speech for my best friend, and a collaborative animation for a public inquiry by the UK government into a tragic fire in UK public housing. While I no longer provide any freelance services, I still take time to play around with new technologies such as AI.

Prince2, Project Management

PRINCE2 Practitioner is an advanced project management certification that delves into the principles, themes, and processes of the PRINCE2.

Hnc - Higher National Certificate, Electrical And Electronic Engineering, Distinction

I pursued a course in interdisciplinary engineering systems while working in mobile phone repair and network engineering at Vodafone. This.

Gcses, General Certificate Of Secondary Education

At high school, while I was busy with my GCSEs in English, Maths, Science, and History, I also had a great time playing basketball.