Scott Feldman Email & Phone Number

Atlanta Metropolitan Area

Establish a new enterprise PMO for PPL to bring executive level governance over key initiatives, with a focus on execution. Report to the VP of PMO.

Atlanta Metropolitan Area

Coach leaders and managers from Fortune 500 companies and multiple industries toward greater impact, effectiveness, and enjoyment in their critical leadership and management roles.

Georgia, United States

Helping young professional and mid-career Christian men navigate the "What's Next" question through professional-grade coaching rooted in biblical principles and Christian leadership research.

Atlanta Metropolitan Area

Delivered strategic transformation to national residential mortgage lender by designing and implementing new project, product, and portfolio management practice. Engaged all management layers to develop a right-sized solution and manage change to the organization, including IT. Developed a new team of PM’s and BA’s to deliver projects and continuously improve delivery based on customer feedback.• Regularly engaged C-Suite to align portfolio with executive priorities. Produced weekly reporting on all IT initiatives for distribution to all executives and company management.• Created financial analysis standards with CFO and developed solution comparison approach to evaluate contracts against business, financial and technical requirements.• Led project team (Security, Compliance, Risk) to create program to comply with updated GLBA Safeguards Rule, including updated policies and technical controls, for board approval.

Greater Atlanta Area

Refocused IT on customer service and value delivery by reworking internal processes and replacing core tech platforms based on business feedback. Built and delivered business cases to C-Suite for all major purchases, reporting regularly on spending targets.• Led multi-year strategy to transform Homestar’s digital work environment through Citrix Workspace (VDI), Nutanix (HCI), Microsoft 365, new datacenter space, and Ring Central while retiring and recouping costs from legacy systems. Reported to C-Suite on spending targets.• Led engagement with IaaS vendor to recoup costs for outages while negotiating a controlled but accelerated termination of services, despite unfavorable contract, due to vendor failures.

Greater Atlanta Area

Enhanced IT value delivery to national mortgage lender through right-sized governance structures, contextual communication, and a relentless commitment to customer needs. Changed from contract to perm after 6 months.• Developed and implemented change management to speed the safe development of infrastructure, application, data, and security platforms.• Led major incident resolution to quickly assess and communicate business impacts, involve the right parties, and produce actionable root cause analysis to reduce future risk.

Greater Atlanta Area

Delivered critical IT projects, managed IT project portfolio, and oversaw IT service delivery for national residential mortgage lender ($1.9 billion annual revenue). Communicated IT service status to business and led major incident resolution efforts.• Delivered new B to C website alongside brand relaunch to provide digital marketing capabilities to new consumer direct business channel. Led teams responsible for website buildout (Sitecore), infrastructure installation (Azure), and integration with Salesforce CRM for sales leads. Implemented vendor-managed infrastructure support and managed all future site enhancements. Led PCM’s engagement with digital marketing vendor for launching and tracking digital ad campaigns.• Successfully delivered critical capabilities through several integrated projects to comply with the federal TRID regulation deadline. Solution involved creation of a new customer portal in Salesforce, upgrades of loan origination system, integration with new taxes & fees service API, and enhancements to PCM’s wholesale broker website.• Delivered in-place phased renovation of office space for entire company without loss of business productivity despite demolition/construction, furniture replacement, and total network rewiring.• Enforced new SDLC governance in all development efforts, eliminating undocumented changes and increasing product quality through testing, managed deployments, and service transition to support.• Produced weekly executive reporting on IT projects and operational KPI’s to maintain business-IT alignment.

Greater Atlanta Area

Set strategic direction of loan origination system in coordination with business steering committee for national reverse mortgage lender and servicer ($5.7 billion portfolio). Led product team (developer, admins, BA, system analyst) to deliver system enhancements and manage application support.• Eliminated a multi-layered application problem costing 30 minutes of lost productivity per employee per day by leading cross-functional problem resolution team (networking, security, appdev, support).• Rehabilitated caustic relationship between IT and SaaS vendor, increasing responsiveness and quality of support to the application team for the loan origination system.

Greater Atlanta Area

Created and executed support processes for loan origination system; trained and directed junior system analyst in managing support to user community of 250 internal staff and over 2000 external customers.• Developed and implemented process and procedures for accepting application change requests from the business to ensure accurate prioritization of requests based on cost-benefit analysis.• Created ITIL-based application support processes and procedures for the loan origination system, training website, and iPad app resulting in the operation of a new IT support team handling ~335 new tickets per month. Reconfigured existing phone, email, and ticketing systems to handle support requests, resulting in a net-zero increase in technology cost to GMC.

Greater Atlanta Area

Led help desk team to deliver managed IT services to 34 companies and 600 end-users; team responsibilities included desktop support and basic server and network administration.• Implemented SaaS ERP system to integrate support, project management, and accounting activities; created a comprehensive sales and service delivery process for the organization to increase overall efficiency and consistency.• Transformed an informal help desk into a formal service desk with service level management, incident/problem/event management and tiered support strategies to handle a support volume of ~725 phone calls and over ~1500 incoming support events per month.

Ellicott City, Maryland

Designed and Implemented small group programs dedicated to personal growth and community service. As a member of the leadership team, I helped lead the church from inception through organizational growth by developing mission, vision, and values to execute through strategic goals and programs.• Facilitated growth of church members through large group teaching and one-on-one coaching.• Trained volunteer leaders of small groups to lead groups in defining their vision and service goals.

Atlanta Metropolitan Area

Planned and led a summer program for student spiritual development. Assisted pastoral staff with research, planning, writing, and desktop publishing.

Birmingham, Alabama, United States

Trained and managed student lab assistants to provide help desk support to 4,000 faculty, staff, and students spread across 7 different lab locations. Trained 25 students in help desk and customer service practices. Directly managed performance and schedules of 8 student lab assistants.

Bachelor Of Arts, Double Major In Journalism/Mass Communication & Psychology

Activities and Societies: Graduated Magna Cum Laude, with honors. Awarded academic and leadership scholarships (Lead Scholar). Inducted.

Master Of Divinity, Missiological Emphasis

Emphasis in cross-cultural communication.