Scott Black Email & Phone Number

11711 North Meridian Street Suite 600 Indianapolis, In 46032

Key Responsibilities:• Manage partnerships with facilities vendors, adherence to service level agreements and drive cost savings• Respond to facilities maintenance requests and determine the resolution• Create and manage shipping accounts for users in five offices• Support conference room set-ups, office/cubicle moves and furniture repairs• Purchase office supplies, branded printed materials and office signage in five offices• Review invoice charges for accuracy, code appropriately as needed and process for payment• Assign and replace keys for offices, cubicles and secured areas• Manage copier fleet tier 1 support, tier 2 resolution and vendor agreement adherence in five offices• Perform various Mail Center activities such as sorting, metering, pickups and distribution• Inventory and purchase needed items to replenish staff break rooms• Lead fire/safety warden• Backup support for records/file room• Update emergency response plans for five offices• Take part in new employee orientation to present facilities services, office safety and support resourcesKey Accomplishments:• I was part of a select team of essential workers that reported to work every day in person during the Covid -19 Pandemic so 98% of staff were able to fully support business functions working from home• Implemented safety measures so staff could safely return to the office• Negotiated copier agreement resulting in reduced term from 60 to 48 month and a cost savings of $65,000 per year• Negotiated shipping agreement resulting in discounted rate savings of $140,000 from 2017 to 2020• Negotiated office supply discount savings of $5,938 - 2017, $6,360 - 2018, $8,175 - 2019 and $9,362 - 2020• Replaced outdated office TV services with HD solution while reducing cost by $2,400 yearly in 2019• Replaced outdated door access control system in Carmel and Cincinnati offices with highly advanced, secure solution while reducing yearly maintenance cost by 50% in 2020

Indianapolis, Indiana Area

National Service Delivery Manager, 2006 to February 26, 2016• Managed staff of 50 + employees fulfilling a wide range of office support services in 9 cities• Responsible for equipment procurement and service for a fleet of 90 devices in 13 cities• Primary on-site client engagement contact leading staff to exceed expectations and satisfactionKey Responsibilities:• Support, lead and manage client initiatives and requirements throughout the account structure• Develop and lead strategy reviews, business meetings and account reviews• Provide operational expertise and guidance to managers on matters regarding staffing and operations• Maximized potential for contract renewals by addressing the services and cost value• Identify areas of opportunity to grow the business and draft contract amendments as needed• Establish employee goals: Set achievable but demanding goals that are linked to key objectives• HR functions: Responsible for hiring, coordinating training, performance evaluations, approving timesheets• Coaching and counseling: Create a positive atmosphere of professionalism and support• Recognize performance: Reward employees for innovation, excellent performance and exceptional efforts• Build commitment: Set a model for employees that reflect the highest ethics, integrity and standards• Planning and organization: Organize initiatives to achieve optimal results and critical timelines• Quality management: Demonstrate commitment and enthusiasm for quality to exceed expectations• Initiate communication and problem-solving with regard to resolving customer concerns• Proficient knowledge level in MS Office applications such as Outlook, Excel, PowerPoint and Word