Scott Bona Email & Phone Number

San Francisco Bay Area

Norcross

• Responsible for ensuring the North American Shred-it call center Group, 17 teams with 230+ members across North America and internationally, is staffed appropriately, and is scheduled for work in adherence with.
• Utilize sound, proven analytical skills garnered from previous roles within Stericycle, and prior experience, to provide month and year out forecast projections to both local Management and Executive leadership, and.
• Involved in corporate cost savings initiative, which launched in October 2020, and has resulted in $200k in savings through the end of 2020, and projected $2m+ in savings towards for 2021
• 2019 - Member of a Corporation-wide team, for a Long-Term Business Transformation initiative, whose goal was moving varied operating systems within the corporation, onto a single platform. (Launched August 2021) o Team.

Alpharetta, GA

Selected to create a new Internal Audit program, focused on identifying and correcting issues within the current Quality Management System, while ensuring compliance with International Aeronautics Standard AS 9100c. Designed innovative training and development program for cross-functional Internal Audit team. Conducted departmental audits for Division.

Alpharetta, GA

Performed time studies and reviewed historical labor hours to determine appropriate pricing and cost estimations for bids and proposals. This was done across multiple product lines for all customer levels.Coordinated delivery of estimates for Display Systems projects, with Project Management Office and all Bids and Proposal Office, to ensure timely.

Alpharetta, GA

Reported to Program Directors and provided necessary assistance to oversee the manufacture of various products. Lead weekly conference calls updating customers on status of product warranty repairs. Provided oversight by facilitating repairs for customer owned products. Decreased turnaround time for product return to customer.

Identify property damage claims in NY State that have potential for recuperation of paid out claim expenses. Lead monthly training sessions with all in-office NY property claims adjusters on how to identify claims with recuperation potential, how to secure evidence, and what questions to ask customer. Hosted training sessions to practice this skill set..

Lake Success, NY

Point of Contract for all NY State property insurance agents for any policy coverage questions. Investigated claims of possible policy Errors and / or Omissions claimed by both Agents and Customers on coverage issues. Interviewed both Agents and Customers, taking recorded statements as part of evidence for Error and Omission determination. Generated.

Lake Success, NY

Evaluated customer property insurance claims, determining policy coverage and generating repair estimates. Claims varied in size and type (water damage, fire damage, theft, etc)

Lake Buena Vista, FL

Customer focused role where the entire day is spent interacting with Guests of the Walt Disney World Resort. Had the freedom to work independently and assist Guests with any issues or concerns they may have had, and to make their time at the Walt Disney World Resort memorable... I cannot imagine how many other families' photos I'm in.Recognized in Disney.

Mba, Business Administration, Management And Operations

Bachelor Of Arts (B.A.), English