Scott Bona Email & Phone Number

San Francisco Bay Area

Norcross

• Responsible for ensuring the North American Shred-it call center Group, 17 teams with 230+ members across North America and internationally, is staffed appropriately, and is scheduled for work in adherence with Corporate guidelines and local labor laws. • Utilize sound, proven analytical skills garnered from previous roles within Stericycle, and prior experience, to provide month and year out forecast projections to both local Management and Executive leadership, and recommendations on staffing for budgeting purposes and future needs for the business. o Forecasting capabilities have led to company goals being met in 2020, specifically, Call Center Rep adherence to schedule being >93.5%, and phone call abandon percentage being less than 11%, resulting in exceptional levels of customer service.• Involved in corporate cost savings initiative, which launched in October 2020, and has resulted in $200k in savings through the end of 2020, and projected $2m+ in savings towards for 2021• 2019 - Member of a Corporation-wide team, for a Long-Term Business Transformation initiative, whose goal was moving varied operating systems within the corporation, onto a single platform. (Launched August 2021) o Team responsibilities included managing successful and timely completion of all Open Items, participating in implementation of Target Operating Model execution, On-Time Rollout, and Communication of updates to WFM team. o Throughout Q1 and Q2, 2021, collaborated with the Training & Development team, to create and manage all training schedules for over 300 team members throughout the business, ensuring they received their proper knowledge transfers prior to launch of Business Transformation initiative

Alpharetta, Ga

Selected to create a new Internal Audit program, focused on identifying and correcting issues within the current Quality Management System, while ensuring compliance with International Aeronautics Standard AS 9100c. Designed innovative training and development program for cross-functional Internal Audit team. Conducted departmental audits for Division President and Executive staff. Determined corrective actions to maximize efficiency and adherence to Quality Management System

Alpharetta, Ga

Performed time studies and reviewed historical labor hours to determine appropriate pricing and cost estimations for bids and proposals. This was done across multiple product lines for all customer levels.Coordinated delivery of estimates for Display Systems projects, with Project Management Office and all Bids and Proposal Office, to ensure timely delivery of estimates for Proposal work.

Alpharetta, Ga

Reported to Program Directors and provided necessary assistance to oversee the manufacture of various products. Lead weekly conference calls updating customers on status of product warranty repairs. Provided oversight by facilitating repairs for customer owned products. Decreased turnaround time for product return to customer.

Identify property damage claims in NY State that have potential for recuperation of paid out claim expenses. Lead monthly training sessions with all in-office NY property claims adjusters on how to identify claims with recuperation potential, how to secure evidence, and what questions to ask customer. Hosted training sessions to practice this skill set. Submitted 6.2% of all paid claims to National Subrogation headquarters, exceeding 2012 goal of 5.6%. Point of Contact between National Subrogation office for Allstate and NY State Property Claims Department

Lake Success, Ny

Point of Contract for all NY State property insurance agents for any policy coverage questions. Investigated claims of possible policy Errors and / or Omissions claimed by both Agents and Customers on coverage issues. Interviewed both Agents and Customers, taking recorded statements as part of evidence for Error and Omission determination. Generated reports with final determination, which were submitted to the State Insurance Department for their records.

Lake Success, Ny

Evaluated customer property insurance claims, determining policy coverage and generating repair estimates. Claims varied in size and type (water damage, fire damage, theft, etc)

Lake Buena Vista, Fl

Customer focused role where the entire day is spent interacting with Guests of the Walt Disney World Resort. Had the freedom to work independently and assist Guests with any issues or concerns they may have had, and to make their time at the Walt Disney World Resort memorable... I cannot imagine how many other families' photos I'm in.Recognized in Disney Parks and Resorts publication for outstanding Guest Service experience.

Mba, Business Administration, Management And Operations

Bachelor Of Arts (B.A.), English