Scott Brown Email & Phone Number

Hanahan, South Carolina, United States

- Coach business executives, seasoned managers, and emerging leaders to foster deep, authentic relationships with their teams, resulting in measurable improvements in employee engagement, productivity, and the employee experience.- Deliver compelling, entertaining, impactful keynote speeches that inspire lasting behavioral shifts in leadership, management, and employee engagement practices.- Design and deliver leadership and management workshops that drive cultural transformation, empowering organizations to inspire innovation and sustained growth.- Elevate leaders’ stage presence and confidence through the development of their authentic leadership voice, enhancing their public speaking impact, storytelling proficiency, and communication effectiveness.- Provide business leaders with a new framework for developing a strategic culture, aligned values, and proven processes to differentiate both the CX (Customer Experience) and EX (Employee Experience). - Reimagine recruitment, onboarding, and employee integration strategies, embedding new hires into the company culture from day one—reducing turnover, boosting retention, and enhancing productivity.- Author of two books: Alignment (2015) and What If? (2025), both of which challenge leaders to rethink organizational alignment and explore new possibilities in leadership.

Indiana And Northern Kentucky

- Led the successful adoption and implementation of strategic plans and budgets; reduced expenditures by 40% while expanding district programs and offerings.- Pioneered new interactive learning experiences and social opportunities for club and district members during the COVID-19 pandemic, driving the district's highest-ever training participation (74%) and conference attendance (68%).- Planned, organized, and delivered two annual conferences and two mid-year education days, and six Toastmasters Leadership Institute events.- Collaborated with clubs to transition to online and hybrid meeting models, achieving top 10% member retention rates among all U.S. districts.- Cultivated a member-centric culture by creating a safe environment for members to "fail in private, flourish in public," significantly enhancing personal and leadership development.- Strengthened the Toastmasters and Rotary International partnership at the local level, broadening leadership development opportunities across both organizations and serving as a keynote speaker at nine Rotary officer training events.

Orlando, Florida Area

- Spearheaded IKEA’s inaugural pre-opening assessment center, successfully recruiting and hiring over 500 employees for six new store openings. Reduced annualized turnover to 21% and accelerated store opening timelines by three weeks.- Designed and implemented robust talent development plans for both employees and managers, creating a sustainable talent pipeline leveraged to staff and train additional new stores.- Reengineered the new store build-up process for all HR activities, driving operational efficiencies that resulted in a $1 million reduction in first-year operating costs.- Transformed hiring event presentations, onboarding processes, and personal development opportunities, boosting 90-day employee retention rates by over 125% across a three-year period.

Greater Los Angeles Area

• Reimagined strategic workforce planning, talent management, and organizational development in flagship stores in both Florida and California lowering open-to-hire by 50% and increasing retention by 20%. • Designed and led a monthly Talent Talk process to refocus store leadership on CX, EX, employee engagement; internal promotions increased by 62%.• Built effective reciprocal relationships with employees and managers to identify and address employee relations concerns; never had an ER issue escalate outside of store.

Epcot - Lake Buena Vista, Fl

- Responsible for several different stores during tenure that produced annual sales of $4-$10 million.- Managed staffing needs, cast schedules, and position requirements based on business trends.- Ensured the automated Cast Deployement System efficiently deployed cast members to maximize service, productivity, and profitability.- Held Cast Members accountable to ensure Disney's Seven Guest Service Guidelines were consistently executed by conducting Mercantainment Service Evaluations and providing coaching and feedback.

Orlando, Florida, United States

- Imagined and implemented new in-store hiring process and procedures.- Managed operational efficiencies of back-of-the-house operations including receiving, processing, cash room, and customer service.- Facilitated the efficient transformation of newly acquired Gayfor's Department store leadership teams into effective Dillard's, Incorporated store leaders.- Trained former Gayfor's managers in Dillard's processes, procedures, and cultural standards.

Master'S Degree, Organizational Leadership, 3.95

B.S., Accounting

Bachelor'S Degree, Accounting