Scott Carpenter Email & Phone Number

New Zealand

Responsibilities- Owning the short and medium term product strategy and vision - Developing a 12 month road map to execute against product strategy- Building a good understanding of customers’ current and future needs- Identifing and validating product opportunities to define a roadmap- Prioritising the roadmap to ensure that business and customer outcomes are aligned with strategy- Owning the product outcomes of the squads against strategy and roadmap - Defining key metrics and measurement of product performance to drive an outcome focused approach- Owning all the elements of new product launches, pricing, packaging and go-to-market- Product lifecycle management from go to market to end of life - Ensuring a shared understanding across all product and engineering functions

Auckland, New Zealand

Responsibilities- Product management of the short and long term product strategy and vision for the consumer portfolio.- Prioritising quarterly focus areas to ensure we deliver business and customer outcomes aligned with strategy.- Mentoring for Product Owners and contributing to the growth of Trade Me's product management discipline.- Ensuring a shared understanding across wider Trade Me product and engineering functions, Product Guild members and senior stakeholders.- Identifying and validating new product opportunities.- Product life cycle management from go-to-market to end of life, including close collaboration with digital marketing and SEO.- Leading cross functional teams to deliver outcomes against strategy and road-map

Auckland, New Zealand

Responsibilities – Digital product ownership for E-commerce website and app integration, including:- Ongoing engagement with business stakeholders and senior management to refine development roadmap- Use of Analytics and insights to refine target features and UI enhancements.- Epic to story breakdown, working closely with UX Designers and Business Analysts- Product backlog grooming and participation in all sprint ceremonies.- Portfolio reporting on performance towards goals.- Leading the vision for e-commerce key capabilities, including cart-based promotional features resulting in an increase of 400% on sales target for mobile segment.Related technologies/methodologies - Agile/Scrum, JIRA/Confluence, Oracle ATG E-commerce, Oracle Web Centre, SharePoint, Balsamiq, Wireframing

Auckland

Responsibilities – Project and enhancement business analysis activities throughout the Solution Development Life-cycle, including:- Implementing a new CRM process and technology solution for Global Operations reducing the complaints resolution turn-around-time by 60% (low-risk lane).- Delivering a cloud-based HR service management solution, enabling employee support staff to leverage enterprise data and manage workload with real-time workflow and routing.- Working in a cross-functional team to design business process architectures for innovation / new product development, sales and marketing business functions. This enabled the organisation to lay the foundation for Global template design and gain efficiencies in project scoping and application lifecycle management.- Delivering BA practice and methodology training for the wider team, to help transition new starters into the organisation.Related technologies/methodologies:SAP CRM, SalesForce CRM, ServiceNow service management, ARIS Business Process Analysis Platform, SAP BusinessObjects Business intelligence, SaaS, SharePoint, Tivoli Federated Identity Management, Tivoli Access Management, Balsamiq, Wireframing, Prince2

Auckland, New Zealand

Responsibilities - Consultancy services for the University digital channels, including:- Digital product owner of mobile applications (both iOS and Android), including engagement with business stakeholders and senior management, A/B testing, using analytics and customer insights to drive a feature roadmap, Epic to User story breakdown. Prioritization of product backlog for feature set enhancements via Kanban/Agile methodology. - Project management of University mobile application initiative, implemented via PaaS and resulting in over 15,000 downloads in first 3 months of availability. Mobile initiatives resulting in a Microsoft ICT Innovation award in 2012.- Vendor management for PaaS providers, including coordination of new releases and monitoring performance against SLAs.- Refinement of digital strategy to ensure targeted business objectives were measurable.- Enhancing analytics capability to support real-time performance measurement, enabling the University to understand cause/effect and adjust its content management system activity.- Development of performance scorecards for all key audience groups to enable key insights and trending to be presented to senior management, such as cross platform conversion rates, mobile application feature set usage and content performance. - Delivering quarterly digital analytics community forums including collaborative classroom based sessions to drive wider adoption of digital analytics across the organisation.Related technologies/methodologies - Blackboard Mobile PaaS, Google Analytics, Confluence/Atlassian – Jira, Confluence/Atlassian – Wiki, Balsamiq, Jahia CMS, Web service integration, Urchin, Wormly, Compuware, Hyperion, Trello, Kanban/Agile, Chalkboard,Social Media analytics (Youtube, Facebook, iTunesU, Twitter), RightNow knowledgebase, SaaS

Auckland, New Zealand

Responsibilities – Project and enhancement business analysis activities for website and web applications, including:- Development of an E-Commerce solution for purchasing courses and learning content.- Implementing a new Staff website including homepage design and refreshed content IA, resulting in a transformation from 20% (occasional) to 80% (frequent) visitors.- Supporting content management system requirements and solution assessment to help the organisation migrate in excess of 300 off-line forms into central content repository- Providing web channel analytics including site traffic benchmarking to enable the effective measurement of content campaigns during peak semester time-frames.- Leading continuous improvement initiative through results chain methodology, wiki collaboration and business process refinement).Related technologies/methodologies - Confluence/Atlassian – Wiki, Jahia CMS, SharePoint, Urchin, Compuware, Hyperion, Balsamiq, Gliffy

Melbourne, Australia

Responsibilities - Business Analysis services in support of the organisations web-based B2Bcapability, including:- Project management (lead for team of 5) for delivery of web-based B2B application to manage the collection of annual revenue in excess of $70m. Resulted in on-time payment improvement from 40% to 90% from over 120 licensees.- UAT planning and implementation, including developing testing strategy, script development and coordinating test cycles with software vendor.- Business requirements and functional design documentation for web application to back-end ERP financials.- User documentation and training for delivered solution.Architecture solutions review group role – ensuring strategic alignment and technology standards.Data analysis, forecasting and revenue modelling via Hyperion BI suite, including automation of accrual modelling.Related technologies/ methodologies - Technology One financials, Java J2EE, Hyperion, Optima, SPARX Enterprise Architect, SharePoint, MS Project, Visio, Agile

Auckland, New Zealand

Responsibilities – Business Analysis services within a cross-functional business support team for the Council’s key business functions of Accounts Payable, Accounts Receivable, Procurement and Master Data. Including:- Project management (lead for team of 15) for SAP module hot pack testing for over 90 transactional processes. - ERP interface development, to provide a B2B invoicing capability into SAP R/3 from preferred suppliers.- Business process modelling to refine procure2pay processes, resulting in a 40% reduction in vendors and associated management costs.- Data consultancy services to monitor transactional workload capacity and volume to enable the council to plan resources around peak activity.Related technologies/methodologies – SAP, Prince2, SharePoint, MS Project/Excel/PPT/Visio

London, United Kingdom

Responsibilities – Business Analysis services within Europe, Middle East and Africa markets software group incentives team, Including:- Project management (lead team of 6) for development and implementation of KPI programme (5 software incentive programmes).- Business process development and process automation for financial accrual model.- Business controls compliance (audit) – review of existing revenue processes to ensure audit controls and legislative compliance.- Incentives portfolio reporting to senior management team.Related technologies/methodologies - SAP, MIDAS, BrioQuery(Hyperion), Prince2, Lotus Suite, NotesDB

Responsibilities - Project management for an E-Business market growth incentive programme, including:- Business process development- Revenue reconciliations - software product group.- Lotus 123 template design (macros).- Business controls development for audit trail.- BrioQuery (Hyperion) data analysis.- Database administrator role - Notes Query/Discussion DB.- Contract refinement and business plan assessment.Related technologies/methodologies – SAP, MIDAS, Prince2, Lotus Suite, NotesDB

London, United Kingdom

Responsibilities - BrioQuery/Hyperion KPI reporting for end to end deployment of network infrastructure (web network), allowing the organisation to efficiently plan its deployment strategy,including:- Connection speed and deployment analysis.- Volume and transactional analysis.Related technologies/methodologies – SAP, BrioQuery (Hyperion), MS Project/Excel/PPT/Visio

Auckland, New Zealand

Responsibilities – Team lead (team of 3) responsible for the marketing and procurement functions for Mercedes Benz passenger cars, including:- Procurement management – ensuring vehicle orders from dealer network were accuratelylodged with AG factory via online system including the management of late specificationchanges from customers. Improving specification error rate from 12% to 2%. Approx 60units per month shipped.- Project management - for sponsored corporate events such as ATP tennis and racing carnivals.- Training – Technical overview for sales teams (team of 20 sales staff).- Data analysis – Automotive market.- Press liaison – ensured vehicles were tested prior to automotive press release.Related technologies/ methodologies - MS suite, MB tec online

Responsibilities -- Procurement management – parts orders to factory. - Marketing initiatives - after sales.- Advertising agency liaison.- Warehouse logistics.- Data analysis – Automotive after-sales market including secondment to Mercedes-Benz Australia.Related technologies/ methodologies - MS suite, MB tec online