Scott Chestnut Email & Phone Number

Raleigh, North Carolina, United States

Introduce and promote the Knowledge Base Article (KBA) authoring and review process to SMEs and cross-functional teams.Create, edit, and publish KBAs.Report on publication and use of KBAs across the enterprise.Write, edit, categorize, organize, and publish internal documentation through multiple channels, establishing and applying appropriate templates and styles.Develop and implement departmental document templates, styles, and approval paths.Coordinate multi-level management review and approval of policies, standards, and other documentation.Create, edit, organize, and publish documentation, newsletters, and management communications on departmental and team-focused intranet sites.Provide expertise in audio, video, photo, and graphic production, as needed.

Raleigh, North Carolina

Worked with SMEs and oversight committees to create, review, and publish policies, processes, standards, and procedures in network libraries and other endpoints.Developed process to standardize document review schedule.Developed and implemented practical definitions of departmental document types.Directed proposed and updated policies through VP, SVP, and CIO approval process.Coordinate efforts of IT Technical Writer team, training new staff and managing workloads.Provided graphics support as needed.

Raleigh-Durham, North Carolina Area

Managed projects for both enterprise-level and department-level efforts.Ensured successful communication between multiple departments, vendors, and personnel.Coordinated project, personal, and departmental schedules to deliver successful project goals on time and within budget.Met with SMEs to develop and execute project plans.Identified risks, anticipated issues, and developed contingency plans.Solved problems and addressed complications.

Raleigh-Durham, North Carolina Area

Worked with SMEs to document and edit new and existing procedures, standards, policies, proposals, etc.Proofread and edited for style, grammar, clarity, accuracy, and audience focus.Created standardized templates for documentation, establishing a corporate “look and feel.”Assisted in coordinating new policy and standards development and documentation, review of existing policies, and policy approvals.Provided graphics support as needed.Provided expertise in reviewing new documentation packages and technologies.

Clayton, Nc

Managed the audio/video and Web-based aspects of this family business.Created and produced audio and video content for training, marketing, and personal presentations.Incorporated digital technologies and workflows into both the photo and video sides of the business.Developed and published content for client websites via HTML and content management systems.Designed, produced, and wrote copy for ads, business cards, brochures, presentations, and other multimedia content.Developed and supported multiple video and audio capturing, production, and streaming systems.

Raleigh-Durham, North Carolina Area

Coordinated, recorded, and produced standalone videos, streaming video, audio and multimedia presentations, and other media productions in studio and on location.Edited complex long-form projects with multiple revisions, motion graphics design and rendering, and media management and archiving with minimal supervision.Wrote, edited, and revised scripts for style, grammar, message clarity, and audience focus.Integrated new process for streaming, editing, and archiving live video over the corporate intranet.Supervised junior staff and freelancers on projects.Supported multiple capturing, streaming, and production systems.

Raleigh-Durham, North Carolina Area

Performed proofreading, copyediting, and substantive editing on complex scientific research reports and proposals.Copyedited large statistical reports on national drug use and health survey data for print and Web-based delivery.Edited reports and proposals for scientific experiments and process evaluations.Wrote detailed instructions on the operation of complex equipment for nontechnical international audiences.Interfaced directly with clients from different divisions and industries, interviewed SMEs, and coordinated cross-disciplinary collaboration throughout the Institute.

Raleigh-Durham, North Carolina Area

Successfully filled multiple project-based roles, including lead editor, lead writer, and multimedia consultant.Established and enforced style guidelines, built and maintained templates, and ensured writing teams produced deliverables in “a single voice.”Wrote and edited technical content and marketing copy for delivery in various formats, adapting content and tone to fit desired audience and delivery method.Managed project expectations and consulted on technical and creative aspects of planning, design, content, and delivery of multimedia deliverables (videos, photographs, websites, presentations, etc.).

Raleigh-Durham, North Carolina Area

Combined communication skills and technical expertise to collect and compile project documentation.Created standard report formats for project documentation.Created and enhanced Orientation Presentations to acclimate new hires.Edited copy for corporate marketing manuals and brochures.Designed and built a database to record, compile, and distribute project information, facilitating internal communication between project managers and communication between the project director and the client.