Scott Mitchell Email & Phone Number

Montgomery, Alabama, United States

Provides onsite/offsite IT support such as but not limited to, analyzing and resolving, computer (desktop, laptop and mobile devices), printer/scanners, software, sometimes phone and network issues. Repair user workstations. Modifies configurations. Replace faulty components and rebuilds complete systems on a variety of platforms. Administer user permissions and access to hospital network resources using Active Directory (Users and Computers) and Print Management. Provide support for Windows… Show more Provides onsite/offsite IT support such as but not limited to, analyzing and resolving, computer (desktop, laptop and mobile devices), printer/scanners, software, sometimes phone and network issues. Repair user workstations. Modifies configurations. Replace faulty components and rebuilds complete systems on a variety of platforms. Administer user permissions and access to hospital network resources using Active Directory (Users and Computers) and Print Management. Provide support for Windows Operating Systems, Microsoft Office Suite, Microsoft Outlook / Exchange, administer Microsoft Office365 licenses and permissions, HP hardware, printers and peripherals. Configure Filezilla, Sage Accounting Software. Manage installation and use of the applications on a Citrix Server. Reviews user requirements and needs for software and services; performs related research and analysis and provides information and guidance to users; map network file paths and drives. Coordinate implementation and installation. Maintains records of work activities and documents recurring, difficult or complex problems; Identifies trends, recommends solutions and resources. Respond to tickets using Manage Engine ServiceDesk Plus. Use Remote access, Software Deployment (Re-imaging) Configuration tools such as Manage Engine Desktop Central, RDP and Zoho Assist. Configure and Manage VPN access using Cisco Anyconnect and Parallels client. Manage hospital ticket tracking system and follow up with end users to ensure issues are resolved in a timely manner. Provides Database/ Cable management for workstations and server room. Show less

Montgomery, Alabama, United States

Huntsville, Alabama, United States

Receive and respond to customer inquiries via phone, fax, email, and other means of communication in a clear concise, timely, and professional manner. Provide customer services to new as well as existing customers.

Tuscaloosa, Alabama Area

For the past two years, I have interned as a Technology Assistant Intern, at the Capstone College of Nursing, at The University of Alabama. (2018-PRESENT). There my role is to provide technological support to faculty & students in the College of Nursing, so that they can effectively utilize technology throughout their day to day process. My contribution includes to maintain, update, & optimize dozens of computers & medical technologies for optimal performance. Imaging as well as updating… Show more For the past two years, I have interned as a Technology Assistant Intern, at the Capstone College of Nursing, at The University of Alabama. (2018-PRESENT). There my role is to provide technological support to faculty & students in the College of Nursing, so that they can effectively utilize technology throughout their day to day process. My contribution includes to maintain, update, & optimize dozens of computers & medical technologies for optimal performance. Imaging as well as updating computers with the latest software. As well as conducting inventory of hundreds of equipment not being utilized & prepare an excel spreadsheet documentation. Additionally, I provide immediate technically support to students, faculty and staff when they need it. Show less

Birmingham, Alabama Area

Over the summer of 2019, I interned as a Data & Analytics Intern within the Talent & Culture Department at BBVA in Birmingham, Alabama. There, I worked with the People Analytics Team in the process of inspecting & modeling data with the goal of discovering useful information, informing conclusions, & support decision-making. My value was to provide key insight, research & support to the People Analytics Team. My contribution was that I Compiled employee exit trend data in order to calculate an… Show more Over the summer of 2019, I interned as a Data & Analytics Intern within the Talent & Culture Department at BBVA in Birmingham, Alabama. There, I worked with the People Analytics Team in the process of inspecting & modeling data with the goal of discovering useful information, informing conclusions, & support decision-making. My value was to provide key insight, research & support to the People Analytics Team. My contribution was that I Compiled employee exit trend data in order to calculate an estimated cost of turnover per position and assisted in developing strategies to reduce employee turnover. I also investigated duplicate data & data inaccuracies within the BBVA database, & then presented recommendations to BBVA to determine their next course of action. In addition, I validated position codes with past company records to determine if positions were still active & updated role codes & descriptions within the BBVA data dictionaries. And lastly, I designed the new BBVA PowerPoint Template for branding change Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Management Information Systems, General