- Manage a team responsible for equipment maintenance, customer support, and internal training resources production- Conduct yearly hiring and training processes- Develop and maintain departmental documentation and budget- Oversee setup, management, and maintenance of department servers, domain, workstations, and classroom A/V technology- Collaborate with external vendors for equipment and resource management

- Assisted manager with training and managing student workers.- Assisted manger with development of internal software for department optimization.- Setup, management, and maintenance of department workstations, and classroom A/V technology.- Expanded and optimized availability of printing services to students.- Researched and implemented new technologies for students to access.

- Assisted with recruitment of team members.- Researched and made recommendations for all equipment and software purchases.- Served as cinematographer and sound director on multiple projects.- Designed the company logo and created motion graphics for multiple projects

- Collaborated with IT help desk technicians to ensure timely completion of requests.- Provided configuration and troubleshooting support for computer hardware, software, and printers.

- Received and diagnosed computers brought in by customers, identifying issues and executing repairs.- Conducted on-site repair calls, addressing technical issues at clients' locations and ensuring prompt resolution.- Interacted directly with customers to understand their computer problems and provide effective solutions.

- Worked individually and with other IT help desk technicians to ensure requests were completed quickly. - Assisted walk-in customers with questions and repair requests. - Extensive work configuring and troubleshooting computer hardware, software, networking, & printers.- Responsible for setup and management of staff phone and Active Directory accounts.

- Engaged directly with clients to craft designs tailored to their specifications, ensuring high levels of customer satisfaction.- Collaborated closely with printers to ensure seamless transition of designs to print-ready formats, maintaining quality control throughout the process.- Designed and maintained the company website, ensuring it accurately represented the brand and provided necessary information to clients.- Established and administered the company's FTP server, facilitating efficient file transfer processes for client orders.

Assisted the Network Administrator with printing and distributing the company's daily reports and served as on-call technician for diagnosing and repairing computers.