Scott D. Email & Phone Number

Madison, Alabama, United States

Enjoying quality time with my family and giving back.

Dallas, TX

AT&T Business - Customer Service and OperationsRelocated to Dallas, TXLead ETS and Voice services. Enhanced Transport Service (ETS) supports enhanced repair of both TDM and Ethernet services on a 'pay to play' basis generating $40M in additional revenue annually and over $900M total revenue. ETS customers are big box customers that pay for improved.

Atlanta, Georgia, United States

Global Service DeliveryRelocated to Atlanta, GA Reduced backlog by 75% while managing overtime to near zeroImproved OTP (On-Time Performance) by 66% achieving green in metric scorecard for first time for this team in 3 years.

Global Delivery & Assurance Lead a high performing maintenance operations, chronic repair and Proactive Maintenance operations team for DS1 services (wireless, Retail and Wholesale). Implemented process improvements in Proactive Maintenance group that has doubled efficiency year-over-year for three consecutive years. (Hold patent for this.

Area Manager – Maintenance Operations Lead maintenance operations servicing customers contributing over $850M in annual revenue. Achieved record setting performance metrics every year through process improvements, while simultaneously decreasing operational cost.Created a consolidated Performance Monitoring group that saved $5m in revenue and decreased.

Birmingham, Alabama Area

Acted as Subject Matter Expert (SME) regarding Special Access (SPA) provisioning and maintenance activities.Engaged in Process Improvement Teams (PIT) for provisioning and maintenance. Facilitated quarterly meetings between Network Operations and Access centers on performance issues and process improvements.Analyzed district budget, identified, and.

Birmingham, Alabama Area

Responsible for successful resolution of executive escalations. Lead cross-functional team that implemented new organizational design to improve operational efficiency and cost reductions (MSOC). Successfully project managed creation and implementation of a new district. Analyzed district level data for trends in customer behavior and operational.

Birmingham, Alabama Area

Provided operational and evaluative support to Area Manager and DirectorAnalyzed and evaluated statistical performance data.Developed/ implemented processes to improve performance and productivity. - Decreased New Circuit Failure Rate (NCFR) on groom activity 240%. - Championed team to decrease NCFR across BellSouth resulting in a 50% decrease in this.

Birmingham, Alabama Area

Developed a team that provisions high- speed voice and data circuit orders (DS0, DDS, DS1, T-1+)Produced the highest Committed Due Date percentages in the District – 2000

Birmingham, Alabama Area

Responsible for the provisioning of high-speed voice and data Special Access circuits.

Install and Service all types of CPE equipment. Primarily NEC and Newbridge. Promoted to Service Manager in mid 1996.

Install and Service all types of CPE equipment on the Florida gulf coast to include (but not limited to) Key & PBX systems, CSU, SMDR, auto-dailers

Responsible for the troubleshooting and repair of both analog and digital communication systems that control voice and data communication within the Minuteman II integrated launch & control system.

Mba, Mba

Six Sigma - Green Belt

Bs, Management Of Human Resources

As, Electronic Systems