Scott Williams Email & Phone Number

King Of Prussia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Focused on indoor/outdoor Christmas decor for small businesses, catering halls, and personal homes.

Philadelphia, Pa

Project Manager – Biller Conversions and New Market Additions, Backend Operations - Comcast CorporationLed DCOE billing system transfers for customer accounts to make purchases on xfinity.com and ensured their account data remained intactPerformed market transfers and new market additions for 10 million customers Implemented and validated a new back-end system (Customer Transaction Portal) to process all new and existing customer ordersResolved 2000+ defects over a two week period in order to meet the launch datePlanned budgeted hours for development teams to align with project prioritizations and roadmap to ensure delivery of enhancements to Operations Support Systems (OSS) for new products sold to Enterprise level customersIncluded ~1000 hours spread across 7+ development teams per 2 week SprintsAdvised on increases and decreases required based on quarterly roadmaps Digital First Product Owner - eCommerce Product Division - Comcast CorporationWorked with stakeholders to determine scope and deliverables of proposed featuresProvided input on timing for setting quarterly roadmapsTranslated business requirements into User Stories for future development workMaintained product backlog with groomed User StoriesLed grooming discussions and estimating work required to drive feature to releaseUsed analytics and customer comments to drive feature prioritization & business needsConfirmed completed development work met all requirements via demos of the feature

• Provide online training and on-site implementation of MIS software into steel fabrication business processes• Support clients with software issues and lead online instructional sessions• Compliment the sales team by demonstrating software capabilities to prospective buyers

• Provided client specific troubleshooting and acted as internal IS team for 30 law firms and server systems through remote tools• Maintained current records in both internal and external ticketing system and escalation of issues when necessary• Collaborated with client technology professionals for resolution of issues

• Supported a business enterprise environment under FERC and NERC regulations• Completed a large scale leasing replacement project of 800 PC’s for company wide distribution in six months• Provided level two technical support to all deployment clients• Updated asset management database records in Ceridian information system• Involved in System Admin duties; account creation, group policy, other active directory functions

Bachelor Of Business Administration (B.B.A.), Management Information Systems, International Business

Education record