Scott Cook Email & Phone Number

Coral Gables

Roles and Achievements:- Orchestrated commission-based sales strategies to consistently meet and exceed targets.- Managed daily operations, demonstrating adept leadership in overseeing a range of responsibilities.- Prioritized and excelled in customer service, employing clienteling techniques for enhanced customer satisfaction.- Developed and implemented effective retail loss prevention strategies to ensure the integrity of merchandise.- Applied merchandising expertise to optimize the visual appeal and presentation of products.- Successfully handled cash collection procedures with precision and accuracy.- Specialized in boutique retail, showcasing an acute attention to detail for a refined customer experience.

3601 Bird Rd, Miami, Fl 33133

Professional Experience:1. **Automotive Sales and Leasing:** Demonstrated proficiency in automotive sales and leasing, showcasing a deep understanding of the industry's dynamics and customer needs.2. **CRM-Follow-up Process:** Implemented and optimized Customer Relationship Management (CRM) follow-up procedures, ensuring timely and effective communication to enhance customer engagement and satisfaction.3. **Internet Automotive Sales:** Excelled in the realm of online automotive sales, utilizing digital platforms to connect with potential customers and drive sales in the virtual marketplace.4. **Customer Satisfaction:** Prioritized and achieved high levels of customer satisfaction through attentive service, problem resolution, and a commitment to exceeding expectations.5. **E-Leads CRM:** Proficiently managed E-Leads Customer Relationship Management (CRM) system, leveraging technology to streamline processes and enhance communication with potential clients.6. **Effective Phone Skills Specialist:** Recognized for exceptional phone communication skills, contributing to successful customer interactions, inquiries, and sales negotiations.7. **VolksWagen Elite Certified (Vest):** Attained elite certification in VolksWagen, demonstrating an in-depth understanding of the brand and its offerings, contributing to enhanced customer trust and satisfaction.8. **Finding Lease Programs for Foreign Business Professionals:** Specialized in identifying and tailoring lease programs for foreign business professionals, ensuring seamless transactions and meeting the unique needs of international clientele.

21400 Nw 2Nd Ave Miami, Fl 33169

Orchestrated the establishment and management of the BDC department, fostering efficient lead generation, tracking, and reporting.- Implemented CRM-follow-up processes, enhancing customer satisfaction and elevating store traffic.- Spearheaded Email Marketing and CRM campaigns, contributing to virtual marketing and advertising strategies.- Showcased expertise in automotive sales, specializing in effective phone communication and prospect qualification.- Led a dynamic team of Sales Associates, ensuring seamless sales operations and effective customer service retention.- Proficient in managing E-Leads CRM, contributing to comprehensive sales data reporting.- Played a pivotal role in credit management and special finance processes.

8427 Sw 40St Miami Fl 33155

• Strategic Leadership: Orchestrated the daily operations, overseeing Sales, Purchasing, New Business Development, Marketing, and Advertising for a dynamic 35-year-old Power-Sports Dealership. • Brand Representation: Successfully managed and represented top-tier brands, including Yamaha, Subaru, Polaris, Kymco, Vespa, Carter Brothers, and other leading recreational products. • Diverse Product Portfolio: Oversaw a comprehensive range of vehicles and equipment, such as ATVs, Jet-skis, UTVs, Motor-Scooters, Motorcycles, Dune Buggies, Generators, Mopeds, Gopeds, and more. • Operational Expertise: Demonstrated proficiency in Unit Sales, Part Sales, Parts Management, Service Management, Web Site Development, and Finance & Logistics. • Business Growth: Contributed to the sustained success and growth of AA Motorsports of Miami Inc through efficient management and strategic initiatives