Scott Doane Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

ITS - Identity Management and Authorization Team * Responsible for day to day operations and management of the university directory service and infrastructure* Service level expert on LDAP and JMeter* Leads operational improvements with other identity services including OpenDJ, OpenAM, and Shibboleth* Key technical contributor with organizational improvements

Austin, Texas Area

* Responsible for day to day technical operations of enterprise web hosting infrastructure* Provides expert insight on web hosting technologies, architecture, and trends* Service level expert on underlying technologies: HAProxy, nginx, LDAP, Virtualmin, and Apache* Coordination lead for service release management, including agile practices* Management and creation of multiple puppet modules for service management and operation* Maintains internal process documentation and creates processes when necessary

Austin, Texas Area

* Manages complex enterprise environments critical to university identity functions.* Acts as a coordination lead between functional application teams and system teams.* Provides technical leadership in areas of server security, and Linux best practices. * Pursues cross-team projects that improve enterprise environment management.* Analyzes systems and environments holistically to find solutions to stability pain points, and performance increase opportunities.* Maintains documentation for system configurations and disaster recovery scenarios.

Lansing, Mi

* Provide level three support for servers running CentOS Linux or Ubuntu Linux.* Identify and correct server failure scenarios for Windows based servers. * Create new, and update existing documentation in areas of expertise.* Excellent customer service skills, trusted with handling interactions with major accounts. * Solve server stability issues through analysis, investigation, and troubleshooting.* Handle inter-department communications and ensure workflow quality.* Identify, assess, and proactively halt server failures before they occur.

Greater Atlanta Area

* Engineered numerous web solutions utilizing Ruby on Rails, PHP, and MySQL.* Increased usability and goal conversion through better information architecture.* Heavily customized Joomla and Wordpress installations to fit eCommerce needs.* Consulted with clients about information architecture, user experience, website usability, SEO, and Google Analytics.* Total solution websites for any size business. * Use a proven analysis plan to provide the best possible site architecture, design and development.

Greater Atlanta Area

* Provided critical feedback and expertise on website UI, customer/user experience, website CRM integration, and multiple external integrations.* Oversaw mass migration of website data from existing infrastructure to the new by advising technical team members and creating data cleanup processes.* Participated in two usability studies on the new website acting as “the voice of Beazer” as proxy for the Director of Internet Services in the first, and as an expert observer in the second.* Coordinated work among internal departments, external developers, and project sponsors.* Reviewed, mapped, and documented multiple internal processes.* Created and distributed dashboard style Excel documents to the field to facilitate website data accuracy and consistency. Website errors reduced by nearly 90% after one month.* Wrote an extensive library of T-SQL based audit reports for management review.* Created full documentation on the website administration area and lead multiple training sessions to the field users. Also provided one-on-one support to those same users.* Revised and reworked site designs as required.* Researched multiple vendor integration strategies in order to find the most cost effective solutions that met the project goals.

Greater Atlanta Area

* Implemented a new strategic process for handling website clients, resulting in a higher quality product within the same timeframes.* Owned website projects from conception through training and support. Worked closely with all team leaders in the process including project managers, designers, developers, business development and the client’s team.* Oversaw mass migration of existing client websites to a more reliable hosting environment, leading to a reduction in service calls by over 80%* Worked on continuous improvement strategies with the business development staff, keeping them up to date on new web technology. Business development can now quote website projects with greater accuracy and is more knowledgeable when speaking with potential clients, leading to an increase in web project sales by 33% over one year ago.

Greater Atlanta Area

* Oversaw transition of a Flash vendor and procedures saving 10-15 hours a week in manual troubleshooting, and increasing division customer satisfaction* Automated several tasks regarding website content management, reducing the amount of time between content submission and website from 3-4 weeks down to 5 or fewer days. * Coordinated training for website administrators across 12 divisions, first training session of it’s kind. A drop in help calls and email requests by over 33% and an increase in website accuracy. * Analysis of eLead origination lead to dropping underperforming advertisers allowing the company to put those resources into more effective advertising.* Streamlined and automated many manual reports and procedures saving the position over 20 hours a week to focus on new initiatives and reporting.* Produced technical documentation on a custom website content management system and web based sales tools leading to a reduced help call time by 10-15 minutes.

Face to face tech support to staff and students, managing 30+ client machines, a mix of both Mac and PCs.