Lead a team of approximately 30 individuals. Managed front-end, pharmacy, electronics, and garden center check lanes to guarantee customers were receiving expedited service. Assisted customers with returns and exchanges. Drove the sales team and cashiers to offer extended warranties and Target credit cards. Coached cashiers regarding their check-out speed attainments. Handled escalated situations with customer returns. Delivery/pick-up of money from cash registers. Maintenance of registers and computers. Assist food court in prepping and serving food.

Lead a team of approximately 10 individuals. Daily merchandise research to insure sales floor was replenished, and inventory properly ordered for high-demand and out of stock items. Prepared departments of the store for new merchandise to be setup upon arrival.

Responsible for the toys and seasonal department. Lead a team of approximately 20 – 25 individuals to insure sales floor was maintained. Assisted customers via phone, and in-store. Build sales displays for department for new or popular-selling items. Worked overnights for seasonal department transitions.

— Customer Relations/ Art room and Indexing; Lead a team of diverse individuals to achieve various goals within a graphic design production-based environment by delivering best in class products and services. Responsible for maintaining incoming workflow by effectively managing a large team of artists and indexers on-site, out of state, and outsourced in order to meet client’s in-hands dates. Document and track incoming work order volume to insure efficient staffing. Review standard operating procedures to develop best practices that will increase both productivity and employee efficiency. Review error rates weekly and provide feedback to employees as needed. Administer monthly one-on-one reviews to discuss employee’s efficiency and quality attainments. Manage several manual and automated processes to retrieve art files through the customer’s portal, FTP client, or web-based applications. Weekly floor meetings to discuss quality, company/departmental information, process updates. Communicate with inside and field sales reps and provide feedback to their customers to improve their order workflow. Create and update department SOP’s following ISO regulations and upload all documentation to the company’s intranet. Create work process schedules for employees. Assist clients via email or phone regarding art files and assist by manipulating or re-drawing their artwork to insure it meets our minimum print production standards. Department purchaser and inventory control.

Self-motivated to deliver superior service to customers. Lead a team of approximately 10 individuals. Pulled necessary stock to replenish sales floor. Handled back-stocking of merchandise. Weekly shift schedule setup and distribution for employees. Assisted employees who wanted to promote within the company to insure they were showing leadership, and initiative. Coached employees when necessary regarding attendance, or performance. Weekly meetings to discuss department information, and deliver recognition to employees.