Scott Durham Email & Phone Number

Irving, Tx, Us

Chadds Ford, Pa, Us

Successfully led teams of engineers in a fast-paced environment with a continued focus on the decade-long IT Infrastructure's four S mission, Simple, Scalable, Secure, and Sustainable. The 4 S mission allows our team to accomplish stable IT Infrastructure with a small team of engineers. • Collaborate with CIO to recommend strategic initiatives that align with the long-term technology objectives for Flagship Credit Acceptance. • Effectively utilized and prioritized the initiatives of the managers from my Systems/Endpoint and Network/Voice engineering team to execute the design and implementation of the IT Security Strategy and Roadmap for Infrastructure and Endpoints. • Designed and led the Architecture of our production Data Center’s first Disaster Recovery Plan within sixteen months. • Lead managers of Systems/Endpoint Engineering and Network/Voice Engineering teams • Lead the Infrastructure Architect and Security Engineering team. • Manage Infrastructure budget and assist in overall IT Budget management. • Fulfill the Project Manager role for Infrastructure and Security Engineering Projects. • Redesigned Microsoft license agreement to use EAS and CSP for an annual cost savings of 11%, $75,000. • Migrated all offices and data centers to one backup solution resulting in increased stability and reduced overall cost by 45%, $135,000 per year by renegotiating with the Managed Backup Vendor. • Add AWS and Azure IaaS and services where the business needs fit using cloud systems. • Vendor and Partner Relationship management • Primary Data Center includes. o Dell Hyperconverged server o VMware vSphere with vSAN o VMware Horizon o IBM SAN FlashSystem • Oversaw design and implementation of new systems. o VMware SRM – Data center server replication for Disaster Recovery o MacOS integration and management with Intune o PAM (privilege access management)

Chadds Ford, Pa, Us

• Lead and develop systems engineering team• Lead design of Microsoft 365 security and conditional access policies• Grow Desktop Engineering from Support Escalation focused team to Engineering focused team.• Assist with management of IT Engineering yearly budget and planning• Collaborate with Technical Support and Servicing System teams for business user experience improvement projects• Lead design, configuration and implementation of Intune MDM for corporate owned and BYOD mobile devices• Assist in the administration of systems, network, and other technologies within the corporate infrastructure.• Implemented CIS hardening standards for Windows Servers and Workstations• Assisted in maturing design of SCCM, Microsoft Endpoint Manager and Intune workstation management processes• Implemented structured Windows and Third-Party patch management process• Project Planning for multiple company-wide systems and workstation projects• Endpoint engineering / configuration / management and compliance process design in progress.• Initiated Microsoft Patch compliance reporting for Windows Server and Windows 10.• Completed migration of SharePoint Online, Skype Online, Exchange Online migration for 1000 users• Design and Deployed Microsoft Teams to improve video conferencing and screen sharing during full company work from home.• Partnered with VP of Engineering to design and plan office move including, fire alarm, data cabling, training and conference rooms, Security Cameras, interior and exterior door access security• Implemented Azure Self-Service Password Reset and Manage Engine password expiration email notification.

• Purchase Investment Single family properties• Property Selection based on area conditions for rental properties• Estimate, Plan and Coordinate required repairs and remodels towards rent ready state• Manage Ongoing house maintenance• Manage business side, Tenant selection and conversations, rent collection, bookkeeping (QuickBooks)

• Deliver leadership to local IT Client Services team members• Implement computer imaging and deployment process and checklists• Assist with setting Windows 10 Enterprise configuration standards based on NIST recommendations• ServiceNow Incident category and subcategory updates• Implement use of ServiceNow Knowledge Base for Contran Corp and KRONOS Global IT groups. • Establish ticket monitoring metrics and additional targets for IT Client Services, other IT groups and support vendors• Implement ticket documentation and handling guidelines across global IT teams• Negotiate vendor support agreements and purchase contracts o Three offices in Europe workstation refresh project for a $800,000 savings o Dallas office copier lease and managed services for a yearly savings of $9,000 o Dallas office printer managed services for a yearly savings of $14,000• User logon support for Okta Single-Sign-On / Identity Management / Multi-Factor portal.

Provide wedding photo and video services to Dallas And Fort Worth.

Dallas, Tx, Us

• Deliver technical direction and leadership to a team of 6 engineers, held accountable for the quality of their work• Manage Antivirus, Windows patch management, whole disc encryption, Viewfinity Privilege Management, McAfee Application Control, workstation related Group Policy management, and Removable Media Encryption enforcement• Facilitate cross-team and department projects, tasks and communication to assist with transitioning Services from project implementation to support. • Part of team of managers responsible for setting SLAs for the different IT Support teams.• Prioritize team tasks and projects based on departments goals.• Process and procedure creation to fulfill security, audit, compliance (Information Security, SOX, PCI), internal control items and endpoint engineering configuration standards.• Create and evaluate workstation images supporting multiple user roles and departments with HPDevice Manager, Microsoft MDT and migration to Microsoft System Center Configuration Manager (SCCM 2012 R2)• Create and deploy application packages \ task sequences using SCCM• Design, plan, create and manage Group Policies for Windows endpoint devices including controls for PCI, Removable media access, 802.1x authentication, Internet Explorer settings, Windows hardening requirements, data loss, security and others as needed• Perform ongoing process, policy, and standardization improvements for company-wide initiatives• Reviewing workstation requirements for PCI compliance. Assist in planning technical ideas to separate non PCI related computers from PCI related computers.• Work with Information Security, Governance, Risk and Compliance team to design, plan and remediate compliance, audit and security related items.• Endpoint engineering \ configuration \ management and compliance process design.• Incident, Task, Change and Project Management with ServiceNow system.• Manage over 200 Direct IP Printing printers company-wide using PrinterLogic,

Dallas, Tx, Us

• Primarily responsible for performing Active Directory and Group Policy management• Delivered companywide exchange administration and public folder security and support• Created and managed powershell scripts for reporting Exchange details mailbox sizes, volume of emails, and ActiveSync devices• Executed message tracking and postmaster mailbox review to troubleshoot email environment• Managed Hub Transport rule for disclaimers per default email domain, and custom rules for projects• Provided continual training and support to Jr. System Admin and Desktop Escalations support team• Directed special projects—moved servers to hosted data center, supported additional branch locations,managed security requirements, and oversaw the implementation of audits and acquisitions• Functions as the Security Administrator, and member of Security Audit team and Service Desk staff• Performed escalation support for RightFax, BlackBerry Enterprise server, and File Resource Management

Basking Ridge, Nj, Us

• Primarily responsible for supporting Windows 2003 servers on HP hardware for over 200 servers• Managed 4000 mailboxes in Exchange 2007 with Forefront, and assisted in the migration from Exchange 2003• Provided server level support, troubleshooting, and administration for RightFax, Optika, Citrix Presentation Server 4.0, BES 4.6 (300 users), Live Communication Server 2005, Active Directory, Group Policy and logon scripts

Dallas, Tx, Us

• Provided support of Windows 2000 and 2003 servers on HP hardware and Exchange 2003 Administration• Executed Citrix Presentation Server 4.0 Administration, and support of Published Desktop and applications• Delivered end user support by phone, remote support, and on-site for corporate and 12 branches• Performed support for Streamlend, OnBase, Microsoft Dynamics GP, Symitar, scanning programs• Functioned as an escalation point for challenging help desk calls, and documented all support procedures• Supported Virtual servers, including research and evaluation of Vmware, Virtual Iron, and Microsoft

• Installed, maintained, and troubleshot 200+ HP servers running Windows Server 2000, and 2003• Provided support for HP and Compaq Proliant servers, as well as applications and IIS• Performed server and application monitoring, and Windows patch management with Shavlik

San Angelo, Texas, Us

• Participated in the conversion of over 150 ATMs to the new ATM server software• Created and converted download files, screens, states, and FITs, for Diebold 911/912 ATMs• Designed documents for setup and configuration of ATM server and Paragon software• Provided backup and restoration of SQL database for primary and secondary OpeN/2 server• Configured and tested disaster recovery and testing environments for OpeN/2 systems• Created reports for transactions and card numbers for Management and Pulse EFT• Performed troubleshooting for ATM TCP/IP connection issues

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate'S Degree, Cybersecurity