As a Systems Implementation Specialist, I will play a critical role in ensuring that new technologies are effectively integrated into the company's operations, driving improvements in efficiency and productivity. My position will require a unique blend of technical expertise, project management skills, and the ability to work collaboratively across different departments.

Responsible for the product planning and execution throughout the product lifecycle. Work with the entire product team and other teams for delivery of large solutions.

Technical specialist that evaluates client needs by providing support and implementation of new processes.Evaluate client needs and advise best practice for configuration of our product.Worked directly with the company’s largest client on a daily basis. Successfully configured and deployed new functionality.

Reduced inbound Support Desk call volume by franchisees approximately 50% after selecting and implementing Citrix ShareFile, a cloud-based file transferring system. External technicians were able to download technical support content that only franchisees previously had access to. Created documentation and trained external technicians on using ShareFile. Increased franchisee satisfaction after they no longer needed to download the content.Decreased customer support volume ~35% by creating ServiceNow knowledge bases for Corporate Technical Support, Qdoba Restaurants Technical Support, and Jack in the Box Restaurants Technical Support.

- Executed test plans and scripts to verify that POS systems functioned according to requirements.- Tested all new hardware that interfaced to the POS system prior to deployment to restaurants.

Successfully completed two large projects working directly with their software developers in interfacing specific hardware and software systems.Maintained and customized all in house point of sale systems spanning across multiple hardware and software platforms.

Technically managed accounts including Taco Bell and Wendy's.Developed and conducted system training for staff that included pilot store installs and technical documentation.

Demonstrated Aloha Software and Radiant Hardware to prospective clients.Configured customer's computer systems; installing applications and customizing software. Performed technical services on product integration and implementation.Created technical documentation for the professional and customer services organization including staging, implementation and disaster recovery.Trained various accounts on their integrated solutions.Provided consulting services for RFP.

Assisted Account Managers in obtaining new accounts. Helped generate 10 new major accounts during my tenure. Responsible for helping new and existing accounts set up and configure NCR hardware point of sale systems running applications including Aloha, Micros, Compris and Xpient.Project managed two major accounts during specified roll-outs with 100% satisfaction and 0% failure rate. Installed, configured, upgraded and supported Microsoft operating system based workstation and servers. Created documentation for customers including staging, installation, service and customized procedures. Assisted field technicians in troubleshooting NCR’s hardware and software. Provided presale consulting to the sales organization on retail solutions and services.

Responsibilities included telephone technical support and email support of MAS 90 Accounting Software.Provided software support for end users and dealers.Supervised eight technical support professionals.

Programmed, installed and serviced cash registers, computerized POS systems, printers and NCR hospitality systems.

Managed six service technicians.