Scott E Riley Email & Phone Number

Fort Worth, Tx, Us

United States

United States

Dallas-Fort Worth Metroplex

Lead Installation tech installing Ciena, Cisco and Calix equipment for the Verizon 5G network. Installing equipment in central offices, remote huts, MDF/IDF's and customer prems. This included complete new installations as well as necessary decoms.

Fort Worth, Texas, United States

Performed both residential and commercial AC installations, removals, replacements as well as routine maintenance.

Dallas-Fort Worth Metroplex

Maintain the Logix/Centurylink Fiber Network and install whatever equipment was necessary to complete the job. This included decoms, testing, troubleshooting, service restoration and multiple degrees requiring interfacing with the customer.

Austin, Texas, United States/Dfw Mteroplex

Provided necessary maintenance for Google Fibers infrastructure in the Austin area including installs, decoms and new service activations as well as testing. We were also responsible for site maintenance as well as running physical cross-connects in Google huts, several Austin Data Centers and Google cabinets in support of fiber to the house and business.

Colorado Springs, Co

Responsible for a long haul fiber route with over 50 customer prems and numerous Level3 sites between Colorado Springs and Grand Junction.*Diagnoses, troubleshoots and repairs customer and network troubles. Removes and replaces defective modules, tracks spares and ensures repair.*Performs site surveys, fiber locating and oversees splicing of Metro/Long Haul Outside Plant fibers. *Monitors route and executes restoration in the event of a service interruption, proactively responds to potential problem areas to ensure integrity of network.*Installs, provisions, tests, and maintains DS0 thru OC192 services, Transport equipment, Signaling, Private Line, and Data Services.*Responsible for asset management: process deliveries and replenishes consumables. Coordinates shipping and receiving of materials. *Operates and maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmissions equipment, lightwave multiplexing equipment, digital multiplexers, channel banks, circuit termination equipment, AC and DC power equipment, GN Nettest OTDR, fiber optic cable locating equipment, various BER type test equipment.*Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants.

Broomfield, Colorado

*Responsibilities include network reconfiguration grooms, activations, restoring service, test & turn up including DS1, DS3, OC3, OC12, OC48, OC192, DWDM level services. Network Operations Center responsibilities also include working trouble tickets, processing incoming alarms and email requests, trouble-shooting/testing physical layer circuit conditions*Working with transport telephony, DACS (Alcatel 1680/1633/1631, Tellabs 6400/Titan TL1), DS1 Test and Turn up, automated test sets, and optical transmission equipment including Infinera, Movaz, Nortel DX/OC192,/ Optera 192, Alcatel, Fujitsu Flashwave/FLM, Ciena, and Cisco 15454*Assisting customers in troubleshooting over the phone; providing directions to field technicians during outage situations; completing hardware and software maintenances during off hours*Provide proactive monitoring of all production systems*Provide first and second level troubleshooting and support services for DS1, DS3, OC-X data facilities.*Provide correct routing and escalation when situations require.*Provide and Manage secure access to vendors and Level 3 Communications associates relating to production systems.

Dfw

*Performed D-marc extension for ATT customer premises to allow the addition of WIFI capability across the DFW Metroplex.*Performed site surveys for LTS customers to determine necessary materials and hours required for project completion.*Responsible for daily status reports and self-management due to working remotely as well as independently in the field.

Fujitsu Network Communications March 2008 *Present * Performs test and turn-up, installation, in-service upgrades, and fiber pre-qualification on OC3-OC192, 320G networks, WI-FI networks * Responsible for the maintenance and trouble-shooting of Fujitsu Monitored Networksusing administration tools like FlexrPlus, FlexrGT, GTERM, and Netsmart 500 and 1500, CTM,CITRIX, MRV, ASPEN, FSP 3000 * Serves as technical support team member on many different system implementation andupgrade projects throughout the United States and abroad * Provides on-site customer support as well as remote phone support when needed. * Provides front-line support to customers by answering calls and technical questionsand assisting with basic configuration issues * Provides NOC monitoring and NOC management services by maintaining the managednetworks while working with the customer and service processes * Conducts follow-up analysis on unresolved customer issues or escalates matters to thenext appropriate Tier ll level of support * Provides general technical support including Test and Turn-Up of new equipment,network configurations and assists in network migrations * Creates, maintains and provides detailed CSRs(SIEBEL) on all problem conditionsreported on company equipment, ensuring that the accuracy and timeliness of the data aremaintained * Implements procedures outlined in Product Change Notices (PCN) as required by customerspecifications, including hardware and software upgrades or system adjustments * Serves as a customer liaison and may provide information or clarification on equipmentoperation and provisioning * Assists higher level engineers in the lab or field to reproduce problems customers areexperiencing in order to produce solutions * Support capabilities and proficiency on 25%+ of supported products as determined bymanagement and based on the assistance with 5+ projects for product and formal training

* Responsible for routine maintenance on residential and commercial HVAC systems. * Responsible for installation and demolition of new and existing HVAC systems. * Performs various level of trouble-shooting on residential and commercial HVAC systems.

Time Warner Cable(Hickerson*s) July 2003 * July 2004 * Provided commercial/residential installation of CATV, High-Speed Internet and digitalphone service. * Performed residential and commercial networking, wireless, CAT 5. * Responsible for issue resolution on customer trouble calls. * Responsible for wiring and re-wiring of both residential and commercial clients. * Served as company representative at both commercial and residential client sites.

Initiatek Nov. 2002 * June 2003 * Performed T1, Fractional T1, and DSL circuit implementation and testing. * Installed CSU/DSU*s, IAD*s, in-house circuit extensions, crimping, level 3 and 5cabling, and 110/66 punch down *blocks. * Provided expertise in system troubleshooting and service upgrades at multiple clientsites. * Responsible for weekly and monthly status reports.

* Performed test and turn-up, installation, inservice upgrades, and fiber pre-qualification on OC3-OC192, 320G networks. * Responsible for the maintenance and trouble-shooting of Fujitsu Networks usingadministration tools like FlexrPlus, FlexrGT, GTERM, and NetSmart. * Served as technical support team member on many different system implementation andupgrade projects throughout the United States and abroad. * Developed an in-depth knowledge and proficiency in telephony transmission principlesand protocols, switching, electronic testing, and computer systems. * Provided on site customer support as well as remote phone support when needed.

* Team lead, responsible for a team of 5 in the implementation of Alcatel DSL networksat Pacific Bell central offices in California. * Developed advanced ability to use hand tools, electronic test equipment and computerterminals. * Directed workflow, supervised and trained new employees in the field. * Performed basic installation, provisioning, and test and acceptance of Alcatel ADSLmulti-plexers. * Performed necessary maintenance, various levels of trouble-shooting ADSL systems.

* Worked independently in Southwestern Bell central offices performing PCN upgrades andnecessary maintenance on existing OC3-OC192 fiber-based SONET networks. * Served as representative for both Total Telecom and Fujitsu while working on remoteclient sites. * Trained several contractors on the process of performing PCN upgrades, and theprocedures used by Fujitsu.

Psychology

Activities and Societies: Sigma Nu

Education record