Scott Whitley Email & Phone Number

Portland, Or, Us

-Served as the product and market research subject matter expert in sales conversations with prospective customers-Acted as strategic consultant to construct proposals aligned to customer goals-Supported $2.5M of Closed Won bookings and had highest win rate amongst all Market Research Solutions Engineers in 2022-FY22 President’s Club participant as top 3 SE across entire organization

-Managed a $4MM annual book of business-Played key role in team achieving record quarterly revenue recognition in back-to-back quarters in Q2 and Q3 of 2020-Built strong partnerships as a trusted advisor and subject matter expert for customers by scoping and developing successful single market research projects and larger market research programs across different use cases-Worked with customers to craft and improve their market research programs by sharing success stories and best practices recommendations-Managed the customer journey through onboarding, demos, platform trainings and project management-Advocated for customers and participated in internal cross-functional partnerships to improve the product and the customer experience-Repeatedly tailored existing offerings and standard procedures to create custom solutions for customers-Mentored new team members and collaborate with team leadership to ensure that the team was equipped to add value to the customer experience at all stages

Portland, Oregon Area

-Provided best-in-class support for market research customers via email and phone

Portland, Oregon Area

-Managed multiple tasks and projects while also handling daily operations and organization of practice facility, including maintaining apparel and equipment and distributing apparel to players and staff-Managed staff of 14 Team Attendants, including scheduling, organizing work flow, and payroll-Maintained apparel and equipment inventory, ensuring that needs were met across organization

Beaverton, Or

-Provided an excellent customer experience by extending friendly and efficient assistance, helping team exceed company goals with over 80% renewal retention rate each month

Portland, Oregon Area

-Promoted to Lead Team Attendant after 2 seasons-Assisted players and staff before, during, and after each home game-Liaison between players, team staff, arena staff, and visiting team

Portland, Oregon Area

-Fulfilled player requests and equipment needs in a fast-paced environment-Assisted head equipment manager as needed

Portland, Oregon Area

-Responded to prospective graduate students’ questions regarding various business programs offered at PSU-Coordinated calendars for advisors and other administrators in the office-Represented the Graduate Business Programs Office as the first point of contact

Farmington, Ct

-Summer internship-Utilized SEO and Google Analytics to evaluate client website effectiveness-Built reports for clients regarding digital marketing efforts -Compiled databases of relevant information for clients

Bachelor Of Science (B.S.), Business Administration, Management And Leadership

Education record